January 2024 by So So
The most horrible staff in hall BP stations in London ! They are lazy and so rude !The owner probably sleeping...Also always the car wash doesn't work by coincidence..And something more about this station.. Late nights when you need fuel you may have to wait 20 minutes for the employee sleeping inside to wake up and you are waiting in the cold for him to serve you..***They put the brand to shame.
January 2024 by elif karagoz
There car wash was not working !!!
August 2023 by Mark Richards
I have had just about the worst example of customer service I've ever experienced this morning. Popped in for petrol and thought I'd treat myself to a car wash, coffee and a scratchcard. Get to the pump, nozzle in the car, waiting for the machine to start, nothing happening. Waiting around for a minute or so and I realise there's no-one at the till, but eventually it starts. I then go in, get myself a coffee and go up to the till and the girl (receipt says I was served by "Op name" Segar?) behind the checkout doesn't even acknowledge me or look up from what she's looking at. I say "No.6, this coffee and can I have a top car wash and a scratchcard please." The girl again doesn't speak to me or look up from what she's looking at for several seconds - I assume she's waiting for a video to finish on her phone because that's the impression I got. Anyway, she serves me and I get my car wash ticket. I then go around to the car wash and the machine is out of order. Fair enough, but I've had enough at this point, so I go back inside and just ask for my money back on the car wash. It's at this point I realise that I didn't even get my scratchcard(!) but thankfully I wasn't charged for that at least. I get my refund after a bit more faffing about so that's good. I don't normally do this but I'm afraid I was so disappointed I did tell her directly that her customer service skills were awful and that she's a terrible employee. I regret being rude, but it just angers me that companies employ people who just don't care. Fair enough, it might "just" be a part time job to you, but if you're paid to provide a service then you should PROVIDE that service - look people in the eye, be polite and don't treat them like they don't matter in the moment. There is absolutely no excuse for sub-standard service. Will not be returning.
August 2023 by bmx 7
Complete, Rip off, nothing but "AIR" in the Pumps. Bought £30 fuel here less then a day it was finished. Never buying Fuel here again.
May 2023 by Tim Butt
They do NOT print Yodel labels as stated on Yodel app.
February 2023 by Ivo Ivanov
Car wash wasn't working,cashier (very friendly) say he has no idea how long is going to be out of service
January 2023 by James O'Donnell
I came in for a car wash, I?d misplaced the ticket with the code for the car wash on it on the way back to the car. I returned back to ask if I could get a replacement ticket, they refused and asked me to pay again. I had asked for a receipt as well as this. They refused. The three guys behind the tills laughed and joked with each other at my expense in front of other customers. It?s quite humiliating. I can understand if it?s not possible to reprint the actual ticket for the car wash however can?t understand why you?d refuse to re print the purchase reciept. I needed this to claim back via expenses.I appreciate that you don?t go to a petrol station for the good customer service however there?s common decency.
January 2023 by Yasmine Rix
Staff not polite when I asked about car wash- no details on when it would be working again
January 2023 by G T
Sell heets for Iqs 5.5 ??The real price is 5
January 2023 by Ahmed Karie
Staff and car worst ?
November 2022 by Roshan Vitharanage
I got full tank and paid £107. then went to pret a manager for coffee and stay there 40 mintes and now got a £100 parking penalty. i will never used this petrol station again. parking restrictions are not claerely visble. i first time used this petrol station & pret a manager cofee shop. whats the point of having pret a manger cafe in there with parking retriction. unbelivebale.
August 2022 by S H
Used them for sending a parcel via Yodel. They lost the parcel and so Yodel couldn't collect it. My customer called them and they said that I never dropped it off, but I have the receipt from them, so they are not only liars, but they are also damaging my reputation with customers. Also worth mentioning that they don't understand basic English.
July 2022 by Dart Vaderx2
Really rough place. People get car jacked here....
June 2022 by Abigail Guessis
Car wash. Paid for premium but car was still dirty afterwards. Asked for another wash and the attendants response was so awful. We will never come here again. This garage is obviously very poorly run. BP, don?t even bother responding your usual ?we?re sorry to hear this? looking at the reviews you obviously don?t care at all. The manager is terrible and this place will remain terrible as your response is not there. Going to avoid BP from now on
May 2022 by F D
Visited last night around 1AM for car wash. I had knocked the night pay point for a car wash code. Nobody come to there. I still knocked the window over 10 mins nobody care at all. 1* is too much for this station. I'll never go there for petrol or any shopping.
