January 2024 by Vinay Ladwa
I constantly get asked to fill in surveys by ASDA asking how likely I am to recommend their store. I just wonder why they ask? The customer service at this store is simply disappointing. Today Maria at the customer service point had a serious attitude interfering and being so loud as well as rude even though I clearly asked for a Manager. It was not her place to interfere but to ask for one to come and for the trained Manager who ended up being very well spoken as well as appeasing to handle the situation/complaint. Maria used language like can I speak, can I finish, are you going to listen to me, who does this individual think she is and that to in front of clients, she thought she could threaten me so I told her not to do the refund, took her by surprise, she then threaten me she will have me removed, I told her to her face do it, she clear got her pride dented so called the security guard who was sensible enough to send her nonsense so did not remove me but asked me to wait to the side and called a Manager who was very professional. If Maria has even 1% of his professional qualities I would have been happy with her but she thinks she can threaten and kick a client around, she needs to reflect on her poor conduct!Asda needs to stop sending me pointless survey but to retrain or remove bad apples like Maria, her attitude/standard bring the brand into disrepute!
January 2024 by Sotiris Papathomas
Big supermarket with lots of choice! From groceries, hot food, street food, clothes, games/toys, a small pharmacy and a keys cutting kiosk outside.
January 2024 by Bahri Ozbek
Today, at around 7pm, I went to buy Redbull and a notebook for my daughter. After buying it, I stood in line in the cigarette section. I saw Asda's security guard coming towards me. He came up to me and asked me loudly, "Do you have a receipt for the things you bought?" I said, "Why am I a bad person?He said, "I look like thieves." Yes, you look like thieves. I have been shopping at Asda for about 3 years. It was hard for him to call me a thief, and I told him that I wanted to talk to the manager. At first, the manager spoke politely, and then he became aggressive towards me. What I want to say here are his own employeesIt is not good behavior to suddenly tell customers who have been coming for years that they look like thieves in front of everyone. I am lucky again, I did not have my children with me. If they had been with me, their psychology would have been disturbed. Being accused of theft at a young age will affect their psychology in the futureIt would affect me. I have been living in England for 20 years. This is the first time something like this has happened to me. I am very hurt and sad. I will not go to Asda anymore. If I go, I will remember what I went through when I see that security guard, because it is an unsafe place for me. If I go again, if my children are with meI am sure that I will experience the same thing again. I am 40 years old and I do not want to experience such a situation again
January 2024 by Merline G
This is a super store that open 24hrs. I say it's a one stop shop for; plans, clothing, stationary, groceries, name it, its here. Spacious and clean.
December 2023 by Emma Louise
I came here two days ago to pick up a few parcels and the gentleman that helped me was very friendly. I didn't catch his name but he was wearing a black jacket with security written on it! Thank you!No problems picking them up and I managed to get what I needed. Good experience. I used to come here every week a few years back so this was the first time I've been back in awhile. It was a pleasant experience even this close to Christmas.
December 2023 by Abdo Nav Abdo Nav
Great local shop 24 hours open except sun and bank holidays closing is 16:00
December 2023 by Stephen Banks
Always enjoy shopping here even if it means I spend more than I intended. Parking is easy, staff are very friendly and helpful. There's a huge range of stuff and prices are fairly keen
December 2023 by Furishia Ikhlef
The staff are always lovely and helpful. The range of products have greatly reduced in the last year or two which is disappointing as I relied on the world food aisle a lot. I think the sushi bar is way too expensive.
December 2023 by Marius Cezar Munteanu
Again, total disappointment. After closing more than half of the tills and replacing them with self scan machines, the portable self scan ones are again not charged or not working. Almost every time I am going there the portable self scan devices are not charged or not working at all. I have spent 20 min shoping and almost 40 minute waiting at the till. And the shop wasn't so full anyway. So, Christmas shoping will be done somewhere else.
December 2023 by Tereza Marcos
The best thank you Lee for your help on the phone I?m more then grateful to you well done asda for your fantastic staff
November 2023 by St John's Soup Kitchen
Really can do better!Pavel the security was aggressive to the elderly gentleman who stumbled and broke his eggs. Instead of checking he was safe and replacing the eggs, he refused to help, saying it was the man?s fault. He then said it?s none of my business. We all have a duty of care, particularly to the elderly.I complained to Josie who spoke to Pavel instead of calling for the duty manager.There is a duty of care for customers especially the elderly as I subsequently explained to Paul Moore who came later saying he would look into it.I will be taking this further. This happened at 17.45pm in 7th November.They all refused to give me their names and Pavel lied saying I was recording the conversations.If I was recording, why would that be wrong?Pavel lied to Josie saying the man wasn?t elderly. As it?s all on camera (it happened in the store and just before he exited) it?s easy to check the veracity of the security man.That security man was acting like a gangster. Bizarre behaviour. He then said I have nothing better to do. I have a flight tomorrow but it was so egregious, I had to intervene. Appalling customer service. Shame on you
November 2023 by elena halepas
Try to avoid using click and collect. Not an easy and effective service. Everytime I have done it I have to bang the door to get someone?s attention. Today I went twice to collect my order and no one was there so I gave up. Hopefully I get a refund
October 2023 by Omoye Oboh
I love shopping at ASDA. The store has almost everything i need, but some of the staff are racist which is not good. I experienced racism and questioned why me, why not do the same to everyone, and he said to me, "If I don't like it, I shouldn't shop at ASDA again". Can you imagine?!!
October 2023 by Patrick & Johanna McKinney
Incredibly rude manager, my 14 year old went from school to get his passport photo in the booth, he was on his own and told the security guards that he was just going to the photo booth. They wouldn't let him in because he was in a school uniform! I can totally understand if they have issues with shop lifting but he was ON HIS OWN and the photo booth is located near the security station. I called them up and a 'manager' called Mark was incredibly rude on the phone and hung up on me
October 2023 by Yuri Brown
Absolutely love this good old Asda store, good range of products available with the ample parking space, and an amazing customer service