August 2023 by The Wards
I am delighted to enthusiastically recommend the Southall branch of Topps Tiles. Our recent encounter with them was nothing short of exceptional customer service.Craig was brilliant throughout every part of the process and his colleague Mohammad was also really helpful. We got really good advice from them about all elements of our project, and they helped us select the right tiles for our bathroom which was a slightly complicated project with a number of requirements. They ended up needing to make a special order for one component which is being delivered from another store, and Craig went to great lengths to secure these tiles and even ensuring the batches/boxes matched.We were able to take home most of the tiles, some carefully selected tile edging trim and grout all of which are perfect. Craig even brought the tiles to the car for us.It was also a hot day and I am nearly 8 months pregnant and not feeling amazing, and they even fetched me a chair and some cold water so we could finish our order there and then. The kindness was especially appreciated!With Craig and Mohammad in charge it is abundantly clear that customer satisfaction is the top priority. What amazing customer service, we will always go to Topps Tiles in Southall from now on.
August 2023 by Ruth Dixon Del Tufo
Another great experience with Topps Tiles Southall. Fantastic customer service, ordering a special batch of tiles in from another store. Great attention to detail from ordering through to help getting them into the car.
July 2023 by Susana Murphy
Outstanding service received from Mohammed, Craig & Benjamin. Knowledgeable about their products & recommended tradesmen to complete the work, equally outstanding. I would definitely recommend Topps Tiles for quality tiles, products with professional & helpful staff. Thank you so much for making it all easy.
July 2023 by Boxin Jin
Walk into the Topps Tiles branch near my home and choose tiles for one of my projects. Ben is accommodating and knowledgeable to guide me to finish the shopping. Much appreciated, I will come back again!
June 2023 by Honest Reviews
Visited Top tiles on Tuesday and received excellent customer support from a gentleman Mohammed.
December 2022 by Preet Kaur
Excellent customer service from Karen. He was so helpful, polite and patient.
October 2022 by I Singh
raj branch manager??
April 2022 by Tony Manku
I went this morning it southall branch. but staff really bad Disgraceful customer service by Mohammed, let alone helping than helping their customers they're trying to get aggressive and defensive.
July 2021 by Jimmy Dhingra
Disgraceful customer service by Kirti and Mohammed, let alone helping customers they are not even wearing their facemask properly. Rude and aggressive behaviour definitely not recommended, not sure how topps tiles are letting staff work with this sort of behaviour. Raising a dispute with these guys means them raising their voice at you. Trying to explain to me that the tiles must be checked within 24 hours of the delivery or collection.. What about if the builders are coming within 48 hours? Vile behaviour during these difficult times, rather than helping their customers they're trying to get aggressive and defensive.
July 2021 by Stella Roberts
After a very poor start with the store manager who gave us the wrong price and then made no effort to find the tiles we wanted, we were served the second time by Saj the young assistant who was awesome. He couldn?t do enough to help us and was friendly and professional. We left with absolutely everything we needed! Thank you Saj
July 2021 by adam a
Absolutely disgusting Service from staff would not recommend ordering from here
May 2019 by alan john
Thank you for help
January 2019 by Vincent
Great service from bartosz who was very helpful in helping me with choosing the tiles for my bathroom. A well run place.
June 2018 by vinnie K
Great service from bartosz who was very helpful in helping me with choosing the tiles for my bathroom. A well run place.
