January 2024 by Sunny Singh
Very good service
January 2024 by danny bodell
Recently, I had the pleasure of interacting with Catherine at the Southall Screwfix. She was incredibly kind and helpful, making the entire experience smooth and enjoyable. Her efficiency stood out, ensuring that all my needs were promptly met. Dealing with Catherine multiple time was an absolute delight, as her approach to customer service was both professional and warmly personal.Danny ?
December 2023 by Julia Szulc
friendly staff, quick and easy?
November 2023 by M K
Jubain at the Southall store was amazing perfect customer service. He was patient and considerate towards a home DIY learner and elderly parent ******
June 2023 by Bill Richman
Was looking for a fitting with a tubing barb on one end and a 15mm pipe on the other. Held up the parts I brought in and tapped them together, saying, "Hello. I need a..." and was cut off by the woman behind the counter telling me, "No. We aren't trained." I said that I wasn't either, but could she... "No. You need to find a plumber, if you can, and ask him." A gentleman waiting in line did his best to help, but I don't think he quite understood what I needed either. He sent me to Selco. I then looked for a toolbox on one of their painfully slow touch screens. Found a couple I liked, but not stocked locally, and as I had walked 30 minutes to get there, I wasn't keen on picking it up the next day. Screwfix in general seems to have a knack for only locally stocking everything but what you need. Guess they're more geared towards professionals who order online and pick up in a day or two.
November 2022 by EEE
There were 2 ladies serving customers, we asked one of them for a glue for a specific door knob (that we took with us) and she directed us to the catalogue to choose one. We then asked for advice as we know nothing about the matter but she told us she couldn't advice any as she wasn't responsible for the outcome. We told her to double check with her colleague and she barely acknowledge us nodding with her head to her colleague.We then luckily asked Ben (store manager) who was very knowledgeable, polite and gave us brilliant advice and service. He made our journey worth it!
November 2022 by Harpreet K Chohan
Do not come here if you expect any type of good customer service or efficiency. I was sent a text to collect my order and they tried to give me the wrong product and did not bother to apologise for the fact that I'd made second visit for nothing
October 2022 by kamil WAS
I'm disappointed that there is no more catalog book, now is only tablets . Book was much easy and was easy to take with me to building side and give to my builders .Toolstation much easy
March 2022 by Ravinder Batth
I don?t have to options to 0 star , Manger Vissant was very rude I have waited for refund my more then 1 hours
March 2022 by Hitendra patel
Got my fixings and extra at reasonable prices
March 2022 by S K J
I recently started refurbishing my front room. Firstly screwfix is great and is very competitive. Secondly, the staff at this branch are soo helpful and patient. They really helped me with my purchases and provided me with great information regarding which products and tools i needed to carry out the work. Thank you to the Screwfix team at the southall branch.
February 2022 by Nader Karimi
Needed to buy a toilet, and found it here at a very low price, competitors charging 20% more for the same item.
January 2022 by ONLY1PUN
Very helpful staff member greeted us upon entering as it was pretty much empty at the time.Was not sure as to what exactly the size of replacement item we needed so we spoke to and got lots of advice and ordered the pol. chrome door handles required along with other bits which we needed.We should receive a text when to collect which is great as not living too far makes it easier too.Great location to get to the store and plenty of parking so when we look to return it's definitelythis branch we head back too.Thakyou screwfix team?
January 2022 by Girish
Covid-19 days? not so busy. Buy on line and collect from your convenient branch. Stock wise not good news.
November 2021 by Ligia fakhr
I am familiar to screwfix.However this brunch has the most attentive , fast and knowledgeable staff we've seen.Thanks Virage, you were great! ?
