December 2023 by James Lobo
the bank isn't safe to keep money I was a victim of fraud and the staff didn't take any action on it. the scammer have easy access to the account as my phone and my email address was been change without my concern. Thanks to action fraud who helped me.
November 2023 by Sneha Adk
so basically what happened is i tried to open bank account from home but I phone didn?t support the app then I went to bank for the help and the staff from there were so rude with customer one of the female staff from there treat customers according to her mood ? after all of complications my processing was done then after I tried to open my mobile banking again my phone didn?t support & the phone number I provided was wrong then I went to the bank for the help he kindly help me to change the phone number & I reset my password in 26 oct then after I got accessed to my mobanking.They had asked me for the id in mail mistakenly I didn?t read that mail in 30 th oct I received mail that they had canceled my classic account because I didn?t went there to show my id . After two days I went bank to make sure what should I do next one of the male staff from there told me to open new account even though he didn?t check my account status .Between these i was able to access my MoBanking and the same night I received message from the bank asking for my id . then next day also I receive message with in 12 days I have to show my id . I didn?t wanted to go back to the same branch so I visited ealing branch.yesterday Staff were so helpful & polite she took my card & check each & everything from there & said everything is Fine & told me to unlock my pin & I did the same she told me don?t worry there is nothing to be worried about & you don?t have to show your id because you already have access to your bank account ?So what I want to suggest is everything is new for new comers here. So please be kind & explain it clearly. We don?t have any personal issues to be treated like this .. Learn to deal with customers .Thankyou
October 2023 by Yahiya Hashmi
Some young guy at the verification desk did not complete my application fully and said we are closed for today. If you want to hurry go to other branch or come on satThis is such an unprofessional behavior
October 2023 by Mohamadhosein Faghihi
There is super rude and unbearable lady over there and her name is Priya. Do not go there.
October 2023 by Sonu Verma
Very bad service and staff
September 2023 by Nirbhy Sharma
The guy at identity verification desk was not helpful, he?s just providing the basic information and saying you have to read mails and go through the website for more information.He has no clear answers to the queries I raised. No a good experience at this branch except a cashier was sweet and polite
April 2023 by Sainy Sachin
They have two counters but always one counter empty and there is always long queu where u have to wait for atleast 1 hour.@lloyds if u cant manage a person on each counter, then only open sufficient bank account which a single counter can handle
April 2023 by Arveen kapoor
awful customer service, staff is always arguing with customers and the managers are even worse,
August 2022 by Kay K
Worst bank in UK ?? average waiting time is 30 to 45 minutes, they only have 1 person at the counter for around 25/30 people, staff and management doesn't seem to care much,0 star
July 2022 by Mohsin Khan
Standing in Que and the teller busy gossiping with customerHope to get better we stand in que with other commitments
June 2022 by Insah Bukhari
Harry was super helpful and knew exactly what each person wanted. Quick and friendly service.
June 2022 by Mehak Buttar
Worst customer service. I don't know what they are doing there... They don't care about what the problem is. Have to say this!
January 2022 by R Khan
We visited the branch twice to transfer money for a house purchase. On both occasions the staff that we dealt with were professional and friendly.. They took the possibility of fraud seriously, as you would want them to do. And a special thanks to Anil for helping us.
January 2022 by Ronald William-Ackerton Jr
Acceptable service. Waited a little too long considering covid restrictions.
December 2021 by Rio Winston Jr.
Acceptable service. Waited a little too long considering covid restrictions.
