March 2024 by mittel Patel
its a worst service ever had it in my life and top of that when i got it 5 boxes were demaged tiles was broken and have to wait another 10 days to get the tiles i have to keep calling them to ask when i am going to get my tiles they said they will call me but no one call me and when i call they said its here .so please any one try to get it please be carefull .
February 2024 by Karolina Gil
We placed our order in store on 20th January. It should have arrived within 3-5 days that is what we?ve been told when we ordered. That also is how long online order through website takes to arrive. Very bad customer service, no contact via email or over the phone. Hayes store does no longer pick up our calls and do not call back. Very frustrating and disappointing. We?re still waiting for information when it will be ready to pick up.
February 2024 by Praveen Varghese
Lovely people working there .. and got variety of options to choose from . I was recommend to them via my friend and I will confidently recommend them to my friends too..
February 2024 by Appollo
Great Looking Tilesreduce price please
January 2024 by Hiten - Platinum Properties
Took special journeys twice - mid morning always have been closed no signs to say they?re closed or when they?re opening. Telephone them on a number of occasions no joy Went to competitors and got a great deal and better service
December 2023 by farid karim
I purchased a large amount of tiles, Usman and Hasseb helped me a lot, they're very helpful and kind I really appreciate their help. Many thanks
October 2023 by Zak Malek
These guys are great!Good advice, friendly and great choice of tiles and accessories.Tried other stores in the area, but have always ended up using Al-murad.Thank you.Zak
October 2023 by Zoya Rashid
Don?t buy from them as we called to check if they can do exchange and got reply that they will cut price 35%Buy from and other brands which can give you your full money back if you change mind or want refund or exchangeThey are literally thievesWe called after 2 days as we got big tiles and Ryan changed our mind to do small tiles in toiletPlease avoid totally avoid themI am literally disappointed
May 2023 by John Craig
Not great. They have hundreds of tiles on display, but seemingly very few in stock, and, more frustratingly, a lot of items are displayed but discontinued.You spend 45 minutes walking around, you find what you want, and are advised that they don't have those ones, and never will again.The staff need to do more to remove discontinued items from display.
January 2023 by Vidya Kotecha
Spent £891 on tiles and one box came incorrect and the wrong tiles. Accused that these tiles could be from anywhere, when we where short shipped on our tiles and they incorrect ones came from Al Murd Hayes. So far no resolution or apology. Go to AZ tiles, CDC or tilewala
October 2022 by H K
Really nice big tiles. Customer service is a bit lacking in the Hayes store (ok it depends on the person) but maybe they are just too use to dealing with the building trade and so are a a bit blunt.Beware their returns policy. They minus 33% from your total as admin/handling charges if you happen to have to return an order (obviously their is personal discretion and they can give you a full refund).The tiles are amazing. Great range. Their are many large size porcelain tiles as pictured above.I would recommend you go to the Al Murad in Wembley. Better customer services and a much bigger store showcasing more displays of tiles.Tip- Staff have a discretion of giving a slight discount to what the price is that's displayed on the tiles but make sure you ask them can they do a bit better and most will do a discount.
October 2022 by G Gill
I bought tiles for a few different rooms and the guys at the store are very friendly and helpful. Offered sound advice and delivery was always within the time they said. I will definitely be popping in again for any future tile needs.
October 2021 by Golden Black Chauffeurs ltd
The worst experience you will have. Ordered tiles and units. Tiles arrived after a week which is not immpersive. Called them after 10 days about the units and none knows when it is going to be delivered. Bathroom fitters came but didn't install these missing units. When called the fitters again, they want more money. Al Murad don't take responsibility as well. Totally pathetic. I will never buy anything and will not let anyone I know to trade with these crooks.
October 2021 by gurdeep Chauhan
This company give a price of the tiles and other stuff differently, be careful, especially when returning items, they got funny, especially the muslim guy with long hair.On delivery the tiles of 2 boxs were cracked, when I contacted Al murad, they said I have to wait 7 days for the 2 boxes replaced and I had to give evidence via email, so i sent photos of the 2 boxs tiles cracked, after 7 days I called them, they said I didn't send any emails photos of the cracked tiles, I checked my sent emails and I did send to correct email address.What a poor customer service from Al murad
October 2020 by mollie rajah
Excellent customer service, thanks to the team for helping me decide after a long time
