December 2023 by Kazumi404
I am writing to express my disappointment with the customer service I received yesterday evening (20.12.23). Unfortunately, my experience with your representatives, Ray and her colleague, fell far below the standards I have come to expect.Not only did I encounter challenges with the service provided to me, but I also observed a fellow customer experiencing similar difficulties. The overall interaction left much to be desired.I believe that constructive feedback is crucial for improvement, and I hope that my experience can contribute to enhancing the quality of service your company aims to provide. It is my sincere hope that you will address these issues promptly and take the necessary steps to prevent such incidents from occurring in the future."Do your job properly or don't do it at all."
November 2023 by Eagles __uk__
Inside Sainsbury's never had to wait to long
October 2023 by Travel Theworld
They have no issue with selling used products as brand new. Furthermore, customer service have an attitude problem and they don' t bother to apologise. Zero manners.
September 2023 by F
Ray was very helpful. She helped us refund one item and collect the other two, as we saw the item cheaper on the shelves than what we bought it for online. She was clear and quick despite us being our confusing situation! Great customer service
September 2023 by Fern Bain Smith
Ray was very helpful. She helped us refund one item and collect the other two, as we saw the item cheaper on the shelves than what we bought it for online. She was clear and quick despite us being our confusing situation! Great customer service
July 2023 by Elson 11
Sold me a used scratched Nintendo switch lite that wasn?t even packaged correctly. Even though I did have it replaced for a BRAND new one at Argos in Balham I would just like to say if I wanted a used Nintendo I could of just bought one from eBay, Vinted or any other second hand website for half the price. Please stop scamming people who wish to buy new NOT USED items.
April 2023 by Ace Ale D
Closed upon arrival after specifically ordering items to collect in this branch and stating online and everywhere that open.Why is this information hidden and not mentioned anywhere not even steward on site in parking area knew.Selhurst park Crystal Palace game day the store closes according to a steward, but no opening or closing information only guessing from time of kick off and end of game.You can take money from customer but not manage online and public info.
January 2023 by Heitor Cabral (hecboy87)
Absolutely terrible customer service! Employees left early on Boxing day! I ordered an item from the argos! Got a email to tell me to come into store and pick it up! I checked if the store was going to be open and it was meant to be! After driving for 2 hours to get to the store to pick up my items, the argos had no staff! The Sainsburys staff told me that they had gone home early! Do not order from here! Worst Argos
March 2022 by Locus
Terrible customer service.Went to return a duvet set that was the incorrect colour. Met with disdain immediately from representatives at the counter. Told it couldn?t be accepted as it wasn?t in the condition it was received in (yet it was) by a spectacled character.For context, was there 15 mins before close (ADHD) - but no need for an unfriendly experience.
March 2022 by svetoslav valeriev kirilov
Bought a faulty phone that is literally taking 30min to do simple tasks they didn't wanted to exchange it despite it was same day purchase.Both managers Khalil and Ivone are so negative people.
January 2022 by Craig Lovell
The worst one around Croydon!!Never know when it's open and on a Sunday it says 11am till 5pm but yet it's not open
January 2022 by Moazam Hashmi
Not is professional Manager
August 2021 by bhailat mohamed
the worst customer service.today I brought my TV that I bought 2 years ago and which stopped working 1month after the legal warranty of 2 years.the manager Iwana snubbed me, rejected me with a superior behaviour without bothering to write down my information, she refused to process my request. and preferred to cash in other customers who were not there for a return but to buy.I did everything to make her understand that according to the law, the warranty is 2 years and not 1 year. and then even if it was no longer under warranty, the defect of the TV which is a Philips is a defect known to all ( Google flickering/ black screen)which is a planned obsolescence.she didn't want to know. I understood that she did not want to serve me not because the product was supposedly out of warranty but only because she does not like to process returns.to prove to myself I then bring back a blender that I bought 3 months ago and which is stopped working after 1.5month . not believing me she wanted to test it. the scene was getting ridiculous. she didn't know how to make it work and was going to break it even more than it was. instead of asking me for help, she preferred to do it her way. I said then that what she is trying to do is stupid. she then called the manager of Sainsbury's and told him that I called her stupid which I didn't( she is not stupid, but what she was trying to do was completely stupid)she made every excuse to not serve me whether the product is under warranty or out of warranty.either this lady is racist or she does not like to process customer returns and prefers purchases.I bought about ten products from argos in 2021, never had any issues because never needed to make a return. when it comes to returns you can expect the worst.I will never buy from argos again. I do not recommend it. arrogant person and no help when you need it.strongly avoid. you might as well buy from Amazon if no customer service is provided.
August 2021 by Eduardo Schuetze
Bought an item to click and collect, they gave a totally different product. Have to go back! So inconvenient! Unbelievable!
August 2021 by faridaziz100
Worst customer service ever I have bought food processor and the customer service is zero I've been treated really bad especially from the worst manager ever her name Emma never buy again from this branch and could be from argos as well go back to currys better.they don't deserve one star but its unfortunately the lowest rate .
