December 2023 by Sohan Gunawardana
Great customer serviceSuperb team
November 2023 by Leyla L.
Yet again a HORRIBLE Experience at Tesco Click and Collect!!!ADDRESS: Tesco Express S Wharf Rd, London W2 1JXThis review is regarding the way this Tesco store handles EVRi Parcels. A HORRIBLE Experience I have had please keep reading!Yesterday 28/11/2023 I went to collect a SHEIN parcel. Upon arrival, I showed the EVRi confirmation email to a lady at the counter. After almost 1 hour of waiting, she came back and told me she couldn't find my parcel and told me to wait a bit longer,. she couldn't speak a word of English and her attitude was horrible. She was talking rudely and shouting. She is white with an Eastern European accent (By the way, this shop is run by a bunch of Pakistani/Indians who don't speak a word of English.) So after another long wait, she came back and told me she couldn't find my parcel. I went home and contacted EVRi I was told the parcel had been delivered at the Tesco Store three days ago its ready to collect. So this morning I went back to the store again and asked the lady ( the same angry lady with an Eastern European accent.) She remembered me from yesterday and with the same angry attitude told me to wait as she went inside to look for my parcel. As the door was partially opened, I could see the way they organized the parcels is really disturbing, a pile of parcels scattered everywhere on the floor. She then came and told me my parcels might be lost and there is nothing she could do. She acted and looked like she didn't want me there and wanted me to leave. She told me rudely couldn't find my parcel and there is nothing she could do. I stood there confused unable to decide whether to leave or stay. As I stood there feeling helpless, another lady holding my parcel came from the inside of the room.This other lady said she found my parcel in another room???? So the lost parcel had been found!!! Both ladies then started to talk in their own language while I stood there awaiting my parcel to be handed to me. I waited patiently while they talk to each other without giving a toss about me. The lady who held my parcel finally handed me my parcel (almost throwing it at me) and asked me to sign. As she was handing my parcel to me, she was still talking to the other lady in their own language. I was expecting to hear at least an apology or at least a polite gesture but No! No sorry no nothing! not even a polite gesture! Not even an explanation on how the lost parcel was found in another room ?? I really didn't want to confront these women who think it's okay to treat customers in such a horrible manner. I just signed, took my parcel, and left the store. As I was leaving I could still hear the two women chatting and laughing loudly without giving a toss. This is not the first time I have had a horrible experience at this store but this will be the last I will come back. I won't be using this Tesco store EVER again!!Date of experience: 28 November 2023
November 2023 by Husam
Best service from Aj. He is the best in this store. Some other staff are very very rude, but Aj is so friendly and helpful. Thanks a lot
October 2023 by Wutikorn Ratanapan
As an international student who visit convenient stores for the first time, the staffs are all nice. They give advices for applying a club card and also how to buy £3.90 meal deal (I haven?t applied for the club card yet). So overall service is very good, and products are great at the price.
October 2023 by Baptiste Degove
Great place so cheap loads of prime flavors for 2£ and even META MOON!
August 2023 by Harlow T.
It is well stocked, the prices are reasonable and the opening hours are convenient. At weekends, however, it tends to be quite busy, especially later in the day. There's a good balance between fresh and chilled items and pantry staples. The staff are generally friendly and approachable.
June 2023 by Stu Dious
Another corporate business forcing its customers to use their card by having 10 self service tills and ALL of them are CARD ONLY. The rude lady on the morning shift shouts "Cash" at me and I say yes. She then huffs and puffs, walks round to the till and snatches my note out of my hand and slaps my change on the counter without a thank you or anything. Tesco just lost another customer in me and Id rather pay a bit more at a local family run newsagent than be forced to go digital. Hope others feel the same.
June 2023 by Buddy Boy
Another corporate business forcing its customers to use their card by having 10 self service tills and ALL of them are CARD ONLY. The rude lady on the morning shift shouts "Cash" at me and I say yes. She then huffs and puffs, walks round to the till and snatches my note out of my hand and slaps my change on the counter without a thank you or anything. Tesco just lost another customer in me and Id rather pay a bit more at a local family run newsagent than be forced to go digital. Hope others feel the same.
April 2023 by Poyraz Irmak
21-04-2023 around 22:35 . They said to us that ?We refuse to sell smt to you? , because we wanted to use clubcard! How can they treat the people like that ?? If you don?t accomplish don?t do this job!
March 2023 by Winston Thomas
The old woman at the tills has a terrible stinking attitude..sort her out showing her distaste for everyone..go get a new job..hope enough people complain to the point she gets the sack..terrible experience..you can find better people in rundown areas?she?s a sad old tart! And I hope she gets more than enough attitude back her way.
February 2023 by eshan fernandes
I hate the customer service here ! Especially Roberto! This guy is soo rude to everyone . Please make sure when you hire a right person to work in Tesco. We pay and buy the products , nobody?s gets for free . Please take care of this guy . Roberto (0 stars again )
February 2023 by Thomas Dafinger
Tiny and crowded Tesco Express. Staff was not too friendly. I would choose another shop next time, even if I have to walk further.
February 2023 by Jaydeep Radadiya
Worst Customer ServiceVery Bad Attitude Towards Young Age Customers SpeciallyI?m never Buying Anything From This Tesco Branch ( Worst Worst Experience)
January 2023 by Pleian Rares
It's a guy outside sometimes begging.Don't give him money!! He has a home and money, is not homeless, and he's a con artist
January 2023 by Emmanuel Hompanera
Staff improving small shop always packed with people. But good for a quick snack.