March 2024 by Jasemin W
I send some parcel to inland. Staffs arealways talking their mother tongue so slow and very rude ignorance. Management is very poor. The Old man with glasses very rude attitude. Please avoid this postoffice.
March 2024 by Claire Stevens
Very slow and the staff are rude. I went with a lottery win and they told me to come back the following day as busy...I went back following day and they tried to tell me to return following day again and I refused and got served eventually.Will avoid if possible..not a good experience* much improved service 2024
March 2024 by Dufeal Your Best DO FEEL YOUR BEST
I have been a regular patron at Gloucester Road Post Office for over TEN years!I know the staff and the staff know I!We got off to a bit of a bad start, as we were sizing each other up! ???????? We are now of friendly terms, and have a mutual respect and understanding of each other.Excellent services for myself as a regular, and DEFINITELY the staff are very community oriented.Welcoming, efficient and knowledgeable.Very Kid friendly, my grand daughter and I were taken to a small quicker fast track kiosk, and I saw that the same was done for an elderly gentleman who was taken just ahead of us.Thank you Gloucester Road Post Office!Tolive Dufeal (She/Her & They/Them)God Save The King!
March 2024 by Lorenza Larezzi
Best post office ever! Nanya makes my day every time I go there!! <3
February 2024 by Kamila Katya Sharipova
The WORST Post Office - rude staff, slow and long queues.. Dirty surroundings, wrong hours of operation on Google (they close at 7pm).Evri should start delivering to the Knighstbridge location.
February 2024 by Aya Rosenberg
The girl at the counter is very rude and has rotten attitude. Should not be working in customer service. Avoid and find another post office if possible
February 2024 by SOHAIL MOHAMMAD
Excellent and extraordinary Nice welcome Alwayz
February 2024 by Mafalda P
I had a delivery to return from Amazon which Amazon told me would be handled by this post office. When getting there after all the hard work of carrying a big delivery with me to the post office, they refused to handle and delivery it on the basis that it was too big. I insisted that Amazon told me they?d handle but they said they couldn?t help. This affected my whole morning.They are unhelpful and don?t provide the services they promise.
February 2024 by Gabrielle Caron
Outstandingly overstaffed and yet 100% inefficient. If that was not enough, staff is incredibly rude to customers. Also, they close the Post Office at random times. A winning team.
February 2024 by Ronda Wakeley
Serves many purposes. Not clear signage.
February 2024 by Anthony Foster
I visited this post office today to buy one special delivery envelope.Very poor service, sold me two special delivery envelopes when I only asked for one!Then told me to keep one for a spare!Spent 10 mins arguing with the girl behind the counter with her telling me that they don't do refunds, that I had asked for two and that I should keep one as a spare!As soon as I asked for her name as I wanted to make a complaint she backed down and refunded the money for something that I hadn't asked for!!
January 2024 by J L
Was trying to send a special delivery with one good-quality envelope I purchased at somewhere else. The lady insisted I should purchase their plastic bag for special delivery. I said no thanks but she said if I don't buy, I need to write my address on the envelope and queue again. And the funny part is, she said, if I buy the plastic bag, I can write the address now and don't need to queue again :)
January 2024 by James Todd
The queue is always MASSIVE and the staff take a ridiculously long time to serve a customer. Took about 10 minutes for some poor person in front of me to buy for a small national parcel...
January 2024 by Emmanuel Cuyugan
always a long queue, charges you even for a small bit of tape if the parcel doesn?t look sealed enough to them, and have very rude staff
January 2024 by Sarah
I would have given ZERO stars if it would allow me too! Terrible customer service, NO professionalism what?s so ever! The staff are rude and ignorant. I asked for a form and a little guidance on how to fill it out (literally what section) and the so called manger did not have a clue on how to direct me. He was rude to me several times to the point we ended up arguing. The rest of the staff in the shop were just as rude and thought the whole situation was funny.The website states it closes at 8.00pm but many customers were turned away before 7.00pm and told to come back another day for their parcel. Complete shambles!!!