November 2023 by Laura Bowden
Dropped off a prescription here and came back to collect in 5 days so I wouldn?t have to wait for it to be filled. It hadn?t been filled when I returned and the only person who could sign off on it was a pharmacist engaged in a lengthy conversation with a customer about his tooth. She refused to be interrupted so I had to wait 20 mins. Complete chaos. There was a line of about 8 people waiting by the end as the junior pharmacist didn?t seem to be able to do anything. It shouldn?t be this difficult to collect medication.
November 2023 by Douglas O
The staff at this store are slow, both physically and mentally. They also have zero interest in doing a good job, or even trying to do a good job, and walk around as of the life has been completely sucked out of them. Management are clearly to blame for having an entire store full of unmotivated staff, unintelligent and unhelpful staff!
November 2023 by Zaid Tuaima
Advertised as open from 8am but this has never been my experience as the pharmacist is always late. Customer service is terrible with abrupt rude staff. When I asked the manager why they weren't open on time she simply said "sorry but it is what it is, we can't open without the pharmacist being on site". Avoid this branch if you can.
October 2023 by Google Reviewer
Staff seems untrained to handle customers during busy times. No sense of urgency or customer service. There were about 12 people in line ahead of me and three staff at checkout and yet they were so slow and one of them chatting on the phone while another carrying on a conversation with the customer long after she had already paid for.Just shows lack of training, common sense and basic skills. It's like they just pull in people from the street outside their door and hire them on the spot!! To be very honest this could be a review for pretty much 99.9% of the shops in London. Horrible experience.
September 2023 by ValentinaUk
PLEASE READ: Literally just left this store SHOCKED of the service I just received.I approached the counter where 2 guys were chatting about their shifts hours, one of them was unhappy to do small hours over more days and went on and on on a rant about the shift patterns.I asked for an specific medication. He said ?I never heard of it? shake his shoulders and carried on talking to his colleague in front of me. I pointed to the box and said ?is that box there?. He annoyed looked at me and said ?speak to the pharmacist? and pointed at a lady (name tag Sumaya).I asked ? can I have a box of xxx please? and she said ?I don?t know what it is, never heard? I pointed again at that box that is right behind her. She then point me back to the guys and said ?speak to them?.I this point I feel like they are treating me like garbage.I went to back to the guys and said that the lady sent me back to them. They look at me like I am a huge bother ad I am interrupting their conversation. And said ? lady I don?t know what is the name of the product you mentioned and kept shaking his head at me?. I start saying ? can anyone help me here? Anyone care to actually be helpful??The guys keep avoiding eye contact and keep saying ? I don?t know what is the medication, I have no idea!!!? ?Never heard, can?t help you, I don?t know?Let?s remember : The box if just there!!! And I keep pointing at it!At this point another lady came from the pharmacist corner. Spoke to sumaya and showed her how to scan the product THAT WAS JUST BEHIND THEM ALL the whole time and I kept pointing at it. NOBODY cared to apologise, they treated me like I was asking for the bloody moon. I left almost in tears as they made me feel so uncomfortable and unwelcome. @boots YOU HAVE TO DO something here. They were beyond rude, beyond unprofessional.HONESTLY appalled by this!
July 2023 by Giuli Mar
They don?t have a lot of products, the store looks dirty
July 2023 by Janine G
I lived locally years ago and this Boots was my go-to place. Returning for a visit I was so disappointed in what had happened to this store. The store looked dirty, empty boxes strewn around the isles. Shelves were not tidy and the staff unable to answer basic questions when asking for paracetamol.
June 2023 by Johnny Jiang
Super slow staff, I have one prescription needed to be taken out and it took more than 10 minutes. Meanwhile a lot of people come in and they ignore them at the first and then basically telling everyone they don?t have their prescription in stock. Avoid.
May 2023 by Nicola Morton
I had a bad experience today with a Locum Pharmacist who called himself Bernard .(Not sure if that was his name ) I went there for Help as I?d run out of my repeat prescription ( sleeping pills as I suffer from insomnia ) but had a text from GP Friday late saying I require a review with my GP. It?s bank holiday weekend , & was asking him for help to guide me in the right direction ! This locum had zero common sense , completely unhelpful & just told me to go to my local hospital . Seriously ? I had to find out by myself to call 111 for help . He should have known this ! In the end , he started serving the person behind me , whilst I was in middle of talking . Poor customer service & completely clueless . . Awful experience :(
May 2023 by John Walduck
While crossing Cromwell Road this morning I fell and badly cut my leg. I take blood thinners and my leg bled profusely. My wife and I called into Boots Gloucester Road where the pharmacist was an enormous help to me with dressings and advice re taxis and going to the emergency hospital. I could not thank Boots pharmacist enough for his kindness to me.
May 2023 by Yusra Mubashir
Staff is mostly helpful only one girl and one bold man was not helpful at all so try to avoid those and ask for help from someone else and don?t forget to ask for your receipt as that Indian girl gave me the wrong medicine
May 2023 by Jonna M
Convenient location. They have a bit of everything that travelers might need. It was fun browsing British toiletries and OTC meds.
April 2023 by Oliver Roulston
Handy location for all your pharmaceutical and boot insole needs!
March 2023 by Angela M
Everytime I go there, I see the same person on a till who is very unfriendly and never says ?hello? to me back, no ?thank you?, no ?bye?. Awful customer service without any manners.
January 2023 by Cookie Bataillard
Very convenient place just near Waitrose supermarket...not so much choice with a unfriendly staff unfortunately!!!!
