February 2024 by Mr. J
Visited the Blackfen/ Sidcup store today (25/02/24) and Chris & Sumesh were brilliant!They took the time to find out the ideal socket size required to carry out the rest of my DIY task (changing the window on an Audi TT) and even popped out to the car with me to test until we found the right size.I?ve been visiting this store for the past ten years and each visit has been great. They are knowledgable, helpful and above all patient (as not all of us know what we?re talking about or the exact item we need, and tend to only know what we need the items for).I recommend this store and the team to the experienced and inexperienced, they will always go above and beyond.Many thanks!
February 2024 by Steve Grant
Always well stocked, and the prices are competitive.The guys are knowledgeable, helpful and friendly. What more do you need?
February 2024 by Michael Clark
This store is has a great selection of tools and advice as you wonder round and see exactly what items are like also the staff friendly and are a great at giving you more information on items you may want.
October 2023 by Jay Saxon
Had what I was looking for. Staff are super helpful and knowledgeable of the stock they carry. I handed over a list of what I needed, and the staff when and got it all. They even checked on line to see if any discounts applied, overall. Was very happy. Will be a return customer
June 2023 by Steve Frost
Was told on mainline my item was in stock at sidcup and discount code valid till midnight rang store to confirm and was told yes here and discounted and reserved for me drove there no discount! No customer service just you want it or not! Rang mainline rude and condecending no help at all! Drove 1.5 hours what a waste of my time avoid these con merchants!
May 2023 by Glenn Reis
Avoid, avoid, avoid I will never spend another Penny with this company. Spent nearly £400 on a pond pump and accessories, had it three weeks the bolts holding the exhaust came undone, threaded and the exhaust snapped off. Returned to store for an exchange, told I have to wait 3 weeks for it to be inspected before they can consider refund or exchange. I would understand if I?d had it 3 months but 3 weeks use and then having to wait 3 weeks for them to let me know what they?re going to do about it is outrageous. They quickly told me it?s in their rights to not replace or refund until they have sent it away for inspection, I?m sure it is but it?s not fair, i have a job to do clearing a pond, with no pump for the foreseeable future. If I had bought it from Amazon, I could just send it back, don?t take the risk with this company by it from Amazon.
September 2022 by Roger Cappy
Large store, but I hate being followed around by staff whilst browsing!
August 2022 by Ed Neale
I met the manager in another branch they didn't have what I wanted He said his branch had 2 in stock ( Sidcup ) I said I would pop over in a couple of days, got to Sidcup to discover he had gone to the trouble of emailing his staff to let them know what I wanted, the price and more, very helpful staff and a ten out of ten manager (Paul). Thanks for making it a pleasant and outstanding visit
August 2022 by Richard Wraith
Dreadul customer service. The staff didnt seem to know much about the water pump I bought, yet when returning it 24hrs later, unused, Croydon store said "No returns" and Sidcup store were very reluctant to refund at all. Several excuses made then "I'll have to phone technical for this"...Their customer service is terribly lacking and their policies just make people want to shop elsewhere. They seem to be one of the few store left who's policy is "Anti-customer"...I did however get a refund, eventually, but it wasnt a nice experience.
July 2022 by john england
Staff were excellent with their knowledge and friendliness5-star
June 2022 by annie hulbert
Very helpful staff
December 2021 by Chris Morris
A great shop for tools and specified engineering equipment- very modern, clean, bright spacious shop interior, organised, also clearly displayed layout of products on the shelves. Very kind helpful cheerful staff! They certainly found my DIY requirements ( spanner size in urgency!) and successfully at a fair price. I will definitely return in time of need! Thanks Machine Mart Sidcup. All the best in business. Please stay here in Blackfen - period! You are a very professional and essential retail outlet in the area. Well done.Chris. ?
October 2021 by Patricia Morris
Very good shop, helpful staff.
April 2021 by Florin Trifescu
Excellent, you can specific tools for cars and many others.Staff very helpful, I've broke a tool by using it with too much pressure (my mistake) and they were kind enough to change it, even it was my fault.
April 2021 by Chihuahua & dachshund
Bought a water pump. Owned it for an hour. It wouldn?t start. No refund no replacement. Paid almost £300 for it. Don?t use
