Shoe Stores in Shepherd's Bush, Greater London

“I would like to point out one of the workers there, her name is "Nina" and she gave me an excellent service. I don't often go to this shop but when I do I somehow always see her and I see that she's a very hard worker.”

“Just returned home from a 2nd visit to this Hobbs store in Westfield to change a whole mother of the groom outfit. I must thank all the store staff who were so helpful. Ema in particular made suggestions i would not of thought of and made the whole experience so much better than it could have been. Thank you all so much for your help.”

“I secured two new trousers here with the help of the wonderful Saira. She had a great eye for what styles would work for me, she was patient as I tried on a gazillion pairs and was overall just really lovely! Thank you so much, I would 100% recommend this particular Whistles store :)”

“Extremely impressed by how helpful AJ has been at the Westfields White City store. He has gone above and beyond and has been great at updating me along the way. He made personally sure a resolution was found, even responding to me while he was on leave. Thank you again AJ.”

“The staff called Simram is really very helpful and kind. I appreciate her service , she was so kind to me and helped me to choose my shoes. I went there for buying 1 shoe but she made me convince bought two. I really like her.”

“Satisfied with my whole shopping experience at the shop. Staff was welcoming, polite, and helpful (especially Tiia (not sure if I am spelling he name right, sorry). Great selection of men shoes too. Happy!”

“We bought a leather jacket for our granddaughter in February. In March she had an accident and tore the jacket quite badly. So impressed with the free repair service offered. We had to take it into a London store to find out if it could be repaired and they sent a photograph off to see if it was possible. Shame we could not send a photograph direct, or our local store send one, as it meant a 7 hour round trip just to find out if it could be repaired. Joe, in the White City store was amazing, so helpful. The jacket was repaired FOC, thank you so much. We would have happily paid for it to be returned but the policy is to send it back to the shop, so another 7 hour round trip to collect it. Despite all the travel, we are very grateful.”

“Great customer service makes the difference. We arrived 20min before closing time and the fitting rooms where already closed. The store assistant Bettin reopened one for us at a different floor, nothing was a problem, very polite”

“Absolutely Outstanding Experience at JD – Westfield White City Branch!

I want to express my sincere thanks to the entire team at JD in Westfield White City for their exceptional service. Everyone was friendly, helpful, and professional. Special appreciation goes to the amazing Latifa, who went above and beyond to assist me.

Latifa was incredibly positive, patient, and genuinely supportive throughout my visit. She truly made my experience smooth and enjoyable. In my opinion, she represents the ideal employee for JD – a real asset to the company!

Also, a big thank you to the store manager for being cooperative, attentive, and patient. The atmosphere in the store reflects great leadership and a commitment to customer care.

Highly recommended! ?????

Mahmoud Mekky”

“Absolutely amazing staff here at the Westfield store. Took my 8 year old to have his feet measured and see about new school shoes. The staff there were very considerate of my sons additional needs. What was lovely was that they tried to engage with him whilst I had a look at the shoes. It was really moving to see that they took a genuine interest in communicating with him whilst I thought I needed to rush in case there was a meltdown or if he tried to wander off. They definitely went above and beyond. I just wish clarks had the stegosaurus line in bigger sizes! Highly recommend the staff at this store ?”

“I was really impressed by the service I received in the Westfield branch of footlocker. I’m very pleased with my shoes and service all round. The staff were really helpful even though the store was busy. I want to give a shout out to Ty, Priya and Rachel. They showed excellent customer service skills. Well done guys. ??”

“Very nice shop with big choice different footwear for men and womens. Very nice shoe design and very great quality! I recommend visiting Dune. Also very friendly staff.”

“Amazing customer service. I ordered wrong size shoes online. They didn't have them in store so they sorted for me very quickly so I can get the right size. Very happy customer ?”

“Amazing customer service. I ordered wrong size shoes online. They didn't have them in store so they sorted for me very quickly so I can get the right size. Very happy customer ?”

“My sisters and I had a great experience at FootAsylum due to a sales advisor called Amal who had the best customer service attitude ever. It was my sister’s birthday and we were debating between Nike’s and New Balance shoes, and Amal was clear and professional in her advice and understood my sister’s requirements. She gave pros and cons to both and even showed us alternatives to give us more options, all while getting to know us. Amal made our shopping experience memorable and we couldn’t recommend her or the store enough!”

“My young son went to buy a pair of Astro boots but, unfortunately, wasn’t able to pay for them at the time. He spoke to a staff member—we believe his name is Bernard—who kindly agreed to hold them until closing at 9 PM. Thankfully, I managed to get there in time and found Bernard still working hard. True to his word, he had kept the boots for my son. Such a lovely guy!

It was disappointing, however, that no one else seemed interested in helping. Why do so many staff members often appear uninterested, frustrated, or disengaged with customers? I understand that, at times, customers can be difficult, but a little kindness and effort go a long way.”