March 2024 by Pep M
Rowan was an absolute star. Samsonite Oxford street shop was not helpful and took ages to respond. Coming at Westfields Rowan resolved the issue quickly and efficiently, and he is very attentive. Thanks
January 2024 by Reda Misghina
Ola was an absolute gem when I visited the store two weeks ago. I am heavily pregnant and had trouble standing for long, so she saw my struggle and offered me a seat. She then asked what I wanted and she brought over all the laptop bags available for me to choose from while I was sat! Who does that in this day and age?? This act of kindness to a struggling person goes above "good customer service", but it means that she is an empathic and kind person! The bag she helped me choose was great and she explained the functionalities etc... Anyway, Ola was amazing and that's what stood out to me ??
January 2024 by Jude Pea
OMG! Samsonite Westfield London sorted my totally stuck lock - no fuss, no muss and so friendly/helpful. Wonderful.
January 2024 by Charles Nigth
Great staff,polite ,amicable, know the job,trying to sell more products as is time of season to spend money.Dont find lot of in today business.They should reward girl who attended .
December 2023 by Andreia Omori
I went to this store to buy a travel bag. I saw 4 salespeople in the store but they weren't worried about helping me at all. I was disappointed because I came a long way to buy it. All my bags are from Samsonite. I had already searched online but I prefer to see what I'm going to buy.
December 2023 by Glebigoz S
By far the worst customer service, promise a warranted fix, but then delay the process and return the suitcase unfixed months later. A real shame to Westfield and the brand.
December 2023 by Roxy Thawer
We were amazed at the wonderfully helpful young lady called Hilma who helped us out in getting the right new suitcase. Also she helped us sort out issues on an older samsonite suitcase.Very importantly her customer focus was excellent and put John Lewis to shame (where we originally bought our old suitcase).I don?t know how you recognise talent and achievement. If there is such a thing then I would love to nominate her for the employee of the year 2023. She was amazing. Because of her I would buy samonite again and again.
December 2023 by Charles Bloom
Called Samsonite in Westfield as they had the suitcase I wanted but needed 2. Spoke to a lovely lady Hilma who only had one but arranged a transfer from another branch. She kept me updated at all times, until I collected. Fantastic customer service. Thanks Hilma once again for sorting. We can now go in our trip!
November 2023 by Daphne C
Very impressed by the customer service team at this Samsonite store. I dropped off 2 luggage bags for repair a few weeks ago - the process was very smooth from the start to end, with clear communication and updates through their whatsapp business channel. More importantly, when it turned out that one of the bags was deemed unrepairable, they offered a free replacement. Last but not least, the sales rep (?Princess?) even found a way to deliver the repaired bags to my home, at minimal cost, which saved me the journey to collect. Excellent service, and their product warranty works - very happy.
October 2023 by FT M
Yesterday I brought my cabin bag to the Samsonite store in Westfield to be fixed because all 4 wheels needed to be replaced. Rowen was absolutely brilliant and he did fixed all 4 wheels pretty quickly. I was very pleased with the service and I cannot thank him enough. I was extremely satisfied with the customer service that I received. Now I am very happy I can use my wheelie bag again to go on my holiday tomorrow. Thank you. Freddy
October 2023 by Angeline Jarratt
Great place to shop for Samsonite bags! Staff are very helpful and friendly. Efficient service. Purchase arrived punctually and well packed.
October 2023 by Will Ewart
Came in as we had locked our suitcase and forgotten the code. Staff were very helpful and Ola was able to help us get it unlocked with 30 seconds with no damage to the case which was fantastic
September 2023 by Freddie Ugo
Just had a video call from Divyank as I needed some recommendations for a new backpack. He was very helpful, talking me through all the options and answering any question I had. Led to a purchase straight away!
September 2023 by Riccardo Cumerlato
The warranty is not worth the paper it is written on. The hard shell of my new Samsonite suitcase cracked near the wheels after only 6 months / 4 trips. Samsonite Westfield refused the warranty claim saying that the damage has been caused by a 'third party' - but this is a carry-on suitcase so it has never been checked in and always handled with care.So: based on my experience, forget about the warranty promise if considering the purchase of a Samsonite item.
August 2023 by Tim Schumann
Fantastic warranty and customer service! I recently sent in a damaged bag (which I purchased in 2018 in South Africa) for repair. The workshop deemed the damage irreparable so Samsonite have given me a brand new bag with a new warranty. They have been really helpful throughout the process and their communication has been excellent.