March 2024 by Lazy Gam3r
the staff were very kind and helpful KJ in particular helping with sizing and being friendly. hes everything a customer would want.
March 2024 by Paul Smythe
Tried to get help with a nike shoe. No response
February 2024 by bhashu c
There was a lady who works there. She was very rude. We asked for another half of the shoe we were planning to buy and she was like its closing in 5 min, we can't show anymore. Sounded like they didn't want to sell. I got annoyed and said I am here to buy, so do you think I should buy of one shoe and not the pair, then she reluctantly got the other shoe. Later, at counter there was another rude guy. Being naggy as if I was getting the shoe for free or asking him to pay for it. I didn't expect NIKE employees to behave this way as we have been a long time customer of nike and have been buying in different stores of nike throughout the globe but never was treated this way. Wouldn't ever go again to this particular store in Westfield for sure.
February 2024 by Pasha A
The customer service provided was inadequate, and Rian's rude behavior, coupled with a claim of being short-staffed, created a disappointing shopping encounter. It's essential for businesses to address such issues to maintain customer satisfaction.
February 2024 by Joseph Bell
Incredibly poor customer service, spoken to like dirt
February 2024 by Billie Joe
I recently had a disappointing experience with this store. The unhelpful attitude from the team, coupled with ineffective decision-making by the managers Rian and Lauren, left me frustrated. It's disheartening when a business like Nike fails to prioritize customer satisfaction, and this encounter has certainly tarnished my perception of their service quality.I would give 0 star if I could!
January 2024 by Zdenko ?imuni?
The sellers are a little tight-lipped, but ok.
January 2024 by Pasha Ali
It?s a social hub for the workers there, no customer service, no respect. Managers there are extremely incompetent.
December 2023 by Nilani R J
Very helpful staff and not too busy. A few products unavailable which is understandable as it was boxing day but was able to try on anything similar so I could order online.
December 2023 by ItsCartz
I wanted to leave a review for Lorena because, honestly, I rarely venture out to stores, especially during the chaotic Christmas period at Westfields. I had a simple request that unexpectedly turned a bit technical, but Lorena adeptly helped me find an easy solution. Her exceptional customer service and interpersonal skills stood out. I want to express my gratitude to Lorena for efficiently handling my request and making the whole process smooth and seamless from start to finish. Unfortunately, I couldn't thank her in person as she went to the store room for another customer's request. I was the person who visited the store today and ordered the Nike Airforce Luxe in size 10.5. Thank you, Lorena, for making my visit both effortless and enjoyable. To anyone heading to Nike Town Westfield, Shepherds Bush, I highly recommend asking for Lorena. She'll handle your inquiries professionally and swiftly. Please can this review be shown to Lorena and please can she be put forward for any customer recognition awards you have at Nike please.
December 2023 by Michelle Knight
Had loads of selection. The shoes were on all floors which was a bit confusing cause I couldn't see any signposts
December 2023 by Jie209
Horrible staff and little option there was like 4 staff just standing there and chatting like fine but sum girl the size on my toe and was orange with brunette hair started coming up to me multiple times be all rude like for no reason? and every time she came up to me she started being so rude it wasn?t even her being passive aggressive anymore and her and fellow staff found it funny to make up fake rules and coming up to me with attitude.just a horrid experience overall
December 2023 by JAGJIT BHULLAR
Expected Better but collection was like small store
November 2023 by Sara Aslam
No Coperation. They only talk with eachother, and lie about the sizes not available, they don?t give to try.
November 2023 by Ares Ares
AVOID AVOID. They do not give refunds but stupid store credits so you spend with them again. This is illegal and according to UK consumer rights they have to return the funds back within minimum of 14 days but these clowns have made their own policies.