September 2025 by Faranak Rahman
Great collection of clothing
August 2025 by Salvador
Great customer service makes the difference. We arrived 20min before closing time and the fitting rooms where already closed. The store assistant Bettin reopened one for us at a different floor, nothing was a problem, very polite
August 2025 by Lana Baker
Shalini ? wow, wow, wow! What spectacular customer service! I honestly haven?t experienced anything like this in so long. She went absolutely above and beyond for me, searching the entire store for a pair of capris I had been looking for since Saturday. Not only did she comb through every rack, but she also checked the stock room for me multiple times, never once making me feel like I was a bother. Her patience, dedication, and genuine kindness truly stood out. Next should feel privileged to have Shalini on their team she is a shining example of what customer service should be!
August 2025 by M Tafadar
Last 3 occasions ive bought suits from here, they dont have suit bags in stock. How that tends to happen i dont know. Thousands of suits for sale but no suit bags. Absolute joke. Some staff are also very miserable.
August 2025 by Dil Kundalia
Staff very helpful
July 2025 by Amandeep Chahal
Thank you Saba for all your help, great team member. You are great!
July 2025 by Ali Serhan
Kam served me today and he was an absolutely gentleman. He took his time to help me look for exactly what I needed.
Honestly he is a customer service hero!
Thank you Kam, will definitely be back & recommend to all.
June 2025 by Philip Payne
Wide range of clothes but not always in the size that is wanted. Speedy service despite having to queue.
June 2025 by joshua Slade
The kind gentleman Ibraham Arte helped Mr buy a suit right at closing time saving me time and with a fantastic smile. He even worked the till is there nothing this man can't do!
May 2025 by Ahmed Hassan
I usually enjoy shopping at Next?it's my go-to for both workwear and smart casual outfits. My experience at the Bullring branch in Birmingham has always been excellent, which is why I expected the same level of service and quality at the Westfield Shepherd?s Bush store. Unfortunately, my recent visit during the bank holiday weekend was nothing short of horrendous.
I went in with my girlfriend, looking to refresh my wardrobe for both work and outings. We were shocked to find barely any staff on the shop floor, which is surprising given how busy Westfield gets on bank holidays. The men's section was completely lacking in stock for standard sizes?there were hardly any mediums or larges, and 32/34 waist trousers were practically non-existent. These are some of the most common sizes, so the lack of availability was frustrating.
To make matters worse, I selected around 15 items to try on, only to find that 12 of them were incorrectly sized?placed on the wrong hangers. Trying on what you think is your size, only to realise it?s actually an XS or S, is disheartening and frankly upsetting. It momentarily makes you question your own body, which should never be part of the shopping experience.
When we mentioned the issue to the staff at the changing room, the response was a disinterested shrug. No offer to help, no apology, just indifference. My girlfriend even went back out to help find the correct sizes, only to discover that most of the rails were mislabelled, and again, no staff were available to assist.
Overall, the staff seemed completely disengaged?no enthusiasm, no attentiveness, and clearly no management presence addressing the situation. It stood in stark contrast to the great service we received in other stores at Westfield that day.
This was honestly the worst shopping experience I?ve had in a long time, and it?s disheartening to see such a drop in standards from a brand I usually trust. I really hope this isn?t a sign of things to come for other branches.
May 2025 by S Y
tidy and clean store, not busy during weekend, clothes sizes are well stocked.
May 2025 by M B
I?m obsessed with Next so when I went to their store in Westfield, I was ecstatic. I could see the products I see online and can decide if they?re worth ordering or not. Ofc, it didn?t make sense to buy here in London as they are more expensive than the ones that get sent to Luxembourg.
May 2025 by Noor Fatima
Collected my parcel from here. But there was wrong item in it.
May 2025 by Flory Maria Florenta
Very good
May 2025 by Saket Narula
Online pick up for an order that was placed. Easy to access from the street. Customer service and staff at present are average. Appear to be very pre occupied.
