August 2025 by Amy-Grace Athill
Been to this branch a few times, very busy place. We got seated quite quickly and ordered via the QR code. We waited like 15 minutes just to get given the glasses for our drinks, during that time the staff on the floor were seating people at the door (seems like they just wanted to get people in seats rather than sorting out people who were there first?) went to get cutlery and napkins etc, one station had no cutlery so we went to the one at the back of the restaurant to find that there were no napkins. Waited a long time for our food but it was tasty. Disappointed in the pricing as paid just over £40 for our experience and it wasn?t as good as it could be.
August 2025 by S K
Get the gravy
August 2025 by Bella Verheyen
I went there couple time and the chicken alway good. The service is always amazing too
July 2025 by Hayati
It was extremely busy today but my food arrived quickly! The team were so nice and helpful especially Priya who was a star!
July 2025 by Holly Neary
very good
July 2025 by Clark Recommends
This isn?t an off day ? this is how they always behave at Nando?s Westfield White City. This continuous poor service needs addressing. They?re not the largest or busiest Nando?s in the UK, so I?m genuinely concerned about the ongoing lack of customer care and basic service.
I am extremely disappointed with the way this branch operates.
For such a high-footfall location, it?s unacceptable to have only one staff member on the tills while customers are left queueing. I waited 15 minutes before I could even place my order ? and not once was an apology offered during that time.
The staff member taking my order didn?t listen properly. I clearly asked to use my Red Reward to claim a whole chicken and pay separately for the sides, but they tried to process two whole chickens instead. The system then crashed, adding another 10-minute delay ? again, no apology.
When the manager finally approached, they didn?t take over or acknowledge the issue. I had to ask the staff member to read my order back to me since the screen wasn?t working. On the second attempt, he got defensive when I inquired about using my NHS discount ? the policy is one or the other, which I understand, but his tone was rude and unprofessional.
I?ve never experienced these kinds of issues at any other Nando?s. At other locations, I can use my Red Reward and NHS discount without hassle. But this branch seems to go out of its way to say ?no? to customers rather than offer solutions. It creates unnecessary tension and frustration.
To make matters worse, none of the staff wear name tags ? which feels deliberate. It makes accountability impossible and prevents customers from giving proper feedback about individuals.
The staff often seem to make up rules on the spot. Even when the queue is short, service remains slow, dismissive, and indifferent. There?s no urgency, no energy, and certainly no hospitality.
They had also run out of large takeaway boxes, and the kitchen shouted across the restaurant that there would be no wraps for another hour. Customers were left confused and disappointed.
One of the most ridiculous moments was hearing a staff member suggest to a mother that she go upstairs to Pizza Express to get hot water ? and then bring it back to Nando?s. Everyone nearby looked around in disbelief. Why go to VUE upstairs for a comedy when you can witness this kind of foolishness at Nando?s?
This branch needs urgent retraining and proper leadership. The customer experience here has been consistently poor, and the attitude of some of the staff ? particularly at the tills ? is unacceptable.
July 2025 by TH So
I had a wonderful dinner ? the food was absolutely delicious and arrived without any delay. I?ll definitely be coming back again! My rating is very high for this place. Sayed was so helpful and assisted us with everything, and the rest of the staff were also very kind. Thank you, Sayed, for the sticker you gave to my daughter ? she loved it!
July 2025 by zainab tajdin
The food was delicious and fresh, and it never came late. I was honestly surprised ? I expected a delay because the restaurant was crowded, but the food arrived quickly. The service was excellent, and everyone was very friendly, especially Seayed ? he was kind and very helpful. Highly recommended ?.
July 2025 by Sasha Brent
We had the most incredible lunch here at Westfield Nando?s because of the lovely Rafael. He was so attentive and helpful and kept offering to refill our drinks! His service was excellent and everything was served with a smile and a song. Thank you so much Rafael - he deserves a raise!
All the best,
Sasha, Rosie, Hamish, Lauren and Reece.
July 2025 by Carlos Vasquez Fuentes
Great food although came out after half an hour but overall very good I recommend
July 2025 by Dua Ali
Had such a lovely experience today at Nando?s! We were seated at table 401 and served by Humaira, who was absolutely amazing from start to finish. She was incredibly polite, well-mannered, and attentive throughout our visit. Her warm and friendly personality really stood out and made our meal feel extra special.
Humaira was not only generous and patient, but also made sure we had everything we needed without us even having to ask. It's rare to come across service that feels this genuine and caring she truly went above and beyond to ensure we were comfortable and happy with everything.
Thank you for making our experience so enjoyable Humaira!
July 2025 by Zii
Me and my friends just came to eat and the food was so good. All staff were SO nice (and gorg). The till person, I think his name was Yusef was so helpful and kind and the young waiter was very polite. Well-mannered. Will definitely eat here again very soon!?
July 2025 by Masoud Moafi Jozani
Amazing Service by John. I had a problem with my order and I was shocked by how good he took care of it and helped with reordering. Amazing service by him and the restaurant.
July 2025 by Meena akbari
I had such an amazing experience in Nandos white city Westfield, Gabi was such a lovely girl helpful and professional
July 2025 by Aryam Bokru
Vinny was incredible .
