March 2024 by Rois Clancy
With a 20% sparks offer, I popped into the beauty department where the fabulous Kafayat( spelling may not be correct?) guided me through make up, hair and body care sections. She is so knowledgeable and although I had gone into buy an eye pencil, I ended up ordering WOW hair products and apothecary creams. The blue/ black eve pencil wasn?t available in store but Kafayat advised to purchase online. This lady is worth her weight in gold. I sought out one of the managers, Dino, to relay my excellent in store experience as so often we complain but forget to praise super helpful people in store. Thanks to Kafayat, I?m a faithful follower of M and S beauty
March 2024 by Alisa Pipa
Was served by Immanuel! Very fun and lovely service! Amazing service!
February 2024 by Kay Thadakul
The food in Westfield shepherd's bush M&S was lovely, nice and fresh. Me and my partner then went up to look for some suits and was greeted by Tuncav who was very helpful and kind. He helped me partner look for the right suit for him and even gave recommendations on tailoring and referred us to one of his good friend to do the adjustments. He made my partner feel very welcomed and made me feel comfortable letting him know about what I'm looking for. Great customer service.
February 2024 by Senalda Rodrigues
I recently purchased a cargo pant from M&S, but unfortunately, it didn't fit me properly, so I had to return it. However, when I went to exchange it, the receptionist claimed that the pant was damp and refused to exchange it for another item. I explained that it was just cold, not damp, and even checked other pants on the rack which were in the same condition. It was disappointing to encounter such insistence and lack of understanding from the staff.
February 2024 by Robert Erhardt
Until now I was a FAN of Marks and Spencer but unfortunately you are treated very unfriendly at this service stand. My last visit to Marks and Spencer. Very unfortunate. Friendliness costs nothing.
February 2024 by Daniel Barton
Went in to get a suit and wasn?t sure if what I needed. A man by the name of tuncan I believe helped me get a suit. He was amazing and helped me pick out the perfect suit for my cousins wedding. I would definitely go back for his assistance
February 2024 by Lydia I
Such helpful staff! My partner and I needed some new crockery, and Patrick helped us to find exactly what we needed. He?s a total asset to M&S White City!
February 2024 by michael Johnston
Very large store with a very large selection tills can get very busy but the staff are friendly and helpful.
January 2024 by Marie
The clothing department is always a bit dirty and untidy. The staff seem lethargic. They?re civil, but not exactly helpful. Fitting rooms are grim: dusty, crammed, no stools or chairs inside (many people need to sit on something to put on trousers, for example). Overall, not a pleasant experience.For a company struggling with their fashion branch for decades, starting with clean stores and helpful staff should be a no brainer.
January 2024 by Neha Patel
Amazing collection. Best choices of lingerie
January 2024 by Mari M
Excellent experience during the sales time. I imagined it would be stressful, but the customer service was terrific. I had the size my friend told me to buy, and he took the extra mile to help. It paid off, as my friend loved it. They fit like a glove without needing any alterations. They look like they were made for my friend. Thank you so much, and special thanks to the sales associate, Tuncay.
January 2024 by Salma Siddiqui
M&S Westfield shopping centre the lingerie department..there is a foreign light skinned lady in the lingerie fitting rooms area..I visited today early in the day..firstly this lady said I cannot take my son with me inside the changing room&he has to stay outside on the sofas..if something were to happen to him or he walks around and gets lost etc will she take the responsibility for this? Secondly I asked if she could measure me and again she rudely replied you have to book from before, when the place was empty and not busy..I then saw her telling another lady who asked about measuring that she would 'take a look' even though she told me she couldn't do this for me. I wasn't happy with her attitude and the way she spoke to me and she is lucky I wasn't in the mood to kick up a fuss in the store about her behaviour..m&s please employ better sales staff who know how to speak to customers and can be bothered to do their job properly..and the foreign light skinned lady you have working in lingerie, please teach her some manners
December 2023 by David S.
The funny thing is that while this is a department store, and this is pretty much no different to the many department stores that you find all over the world, Marks & Spencer also seem to have a food outlet as well - they just don't happen to inhabit the same retail space. Anyway, it feels like a mid-range department store, meaning that the products aren't cheap and nasty, and neither are a priced so ridiculously that only a fool will buy them.
December 2023 by Hugh Arnott
Good selection of women and menswear, food, and gifts.
December 2023 by Xavier Swancelleste
I went into the shop to visit the Foodhall. I was hoping to see some Black Farmer products. Unfortunately I didn't find any but the Food hall was very impressive. With all of Mark's and Spencer usual food products including a hot buffet,hot roast chicken oven etc.The staff were super helpful and friendly.