February 2024 by Joshua Wright
Not entirely sure why this JD exists.Every time I have visited this branch I never feel like there is ever anything worth buying. The lack of customer service is appalling. You can clearly tell that none of the staff want to be there. The most I got from a staff member was "You OK?".As I looked around the store I felt like I was being judged. The staff were stood around chatting to one another. I'm pretty sure one of them was management (hence the reason for this kind of behaviour). She then approached me and with a bad attitude asked me to move out of her way.Head office if you see this review (and all of the other one star reviews that have been left before me), please consider closing down this branch. It really has no purpose and your staff aren't doing their jobs properly.
February 2024 by Paranoid RAZOR
STAFF SLWAYS FRIENDLY AND HELPFUL AND YOU CAN FIND SOME GOOD DEALS EVEN IF THERE NOT A SALE ON
February 2024 by Rochelle Labarrie-Hamilton
Good team and very helpful
January 2024 by Sajida Mir
Worst experience ever , that is from Manager Rochelle , I found very stranger manager behaviour, I went for exchange with 2 kids one is 3 and 2 Beacuse of Christmas exchange policy has change .Any exchange can be process from 29 I went on 28th I have requested her to exchange with two kids and with hidden disability I cannot make it frequently she answered me that she has two kids and working 40 hours . I was surprised to hear from manager this kind of attitude and behaviour .Worst manger she doesn?t have manger skills no wonder why they always quite in peak period also .It was hardly one customer in the store .She needs to learn customer services first .
December 2023 by Taghreed Kh
Very fast and great service
September 2023 by Oliver Facon
According to Google, they open at 9am. Arrived at 10 and staff said they open at 11 (when I had a football game). For a massive franchise like JD to mess up their opening times is inexcusable. The staff were both unapologetic and unaccommodating to my issue. Never. Going. Back.
September 2023 by Brent
I bought shoes here, the service was the worst I have ever had. Every single employee was rude, they were just chatting to each other and not doing their job, when I asked for assistance with a shoe to check if they have my size this man just pointed to a small corner of the giant store and said there. I could not find the shoe I wanted so I asked this women worker because she looked less rude and more helpful and boy was I wrong, I asked ?do you have this shoe in a size 10? and she pointed to that man and she said go there. At that point I gave up and looked on my own. I eventually found the shoe I wanted and asked them to look if they have stock of it, The lady I asked nicely to search the stock for me rolled her eyes at me. When the shoes came up from underground she just left them on the counter and said here you are and made me get them myself. Worst experience ever although the cashiers were nicer. I am a teenager myself but even I would call it ?a hell hole full of rude teenagers.?
August 2023 by Anna Paula Milazzo
One person only to give everybody in the shop the shoes to try, then you can?t try both shoes at the same time???? You can only try one at the time, tell me when am I going to wear only one shoe??????? It was horrible service. Took so long long to get the shoes for me to try on and then I couldn?t try both at the same time?
June 2023 by glen goodall
Very friendly and helpful, the young lad that served us with our 10 different pairs of trainers on the shop floor so helpful and kind.
June 2023 by Mahmoud Elnahas
Very bad customer service from lady who?s said she?s the manager?s there She?s not smiling and not even explain in nice way . She just want prove she?s wright no matter the customer is happy or not . never use his store agin
April 2023 by Badr Shepherd
A very bad customer service from the supervisor that refused to give me my parcel claiming I might be a scam n then she refunded me the money n I am no longer a scammer
February 2023 by E B
Shout out to Rhys! He is an absolute star. Went over and above to sort out a return with no bother and he was really genuine and kind. I'm so thankful to him and I'd definitely return to the store!
January 2023 by Robert Webster
Excellent service from staff , very easy going and friendly, and helpful, I'm going back to buy,
January 2023 by Federica Schiazza
Terrible. First of all they charged me £30 for a bag when the price tag says £28 but I don?t care for the £2.The most horrific thing is the lady that was in the store today at 18.00. I asked a simple question and it?s like I killed her. She had a face like she didn?t want to be there and she looked at me and my partner with total disgust.Girl, if you don?t like customer service work somewhere else. I am not going to this store ever again
January 2023 by Robert Webster (The Photographer)
Excellent service from staff , very easy going and friendly, and helpful, I'm going back to buy,