February 2024 by Syed Hayat
Reluctantly bought £130 pound of supplements from this shop. The customer service I got while seeking advice and at the till were world's apart. The checkout till cashiers, all of them had the poorest attitude imaginable. One particular chap we got, A tall, bearded male with long hair had a manner so poor, me and my wife nearly walked out. Never spoke politely, no smile or positive Freindly customer service, Expressionless, looking dismissively elsewhere when talking to us, we asked about points he bluntly said check your receipt! He made us feel really unwanted, and his service was one of the poorest I ever had at H&B. He didn't even try to advise us or upsell to pick another item at half price. Things have really gone down at this branded store over the last 2 years. This is normally when within 2-3 years businesses go insolvent.H&B this may not be a fault on part of this gentleman, it's an organisational issue, fix it and save your organisation. The supplement brick and mortar model is fragile enough, Diminishing the standards of the only positive thing (Positive Customer Interaction) from your business model is akin to self destruction.Fix Yourself!!! In the meantime I won't be returning and will be shopping online at your competitors from now on. Good luck ?
January 2024 by Emran Hossain
I'm literally like its food which is good for dieting, sia seeds, oats gluton free, honey, vitamins, cereals, nuts, chocolates, proteins all i like, I'm regular customer of this company
December 2023 by Qiao Tingyao
Absolutely charming experience being served by the most apathetic and delightfully rude staff. Their stunning lack of enthusiasm truly added a unique flavor to the overall experience. Definitely a must-visit for those seeking a masterclass in indifference!
November 2023 by Shanza Ijaz
Had an interview at 9am was waiting around since 8:30 for the shutters to be closed and no contact details to get ahold of the manager. When the store opened at 10am went to speak to the manager whom became very passive aggressive and disrespectful. She even walked away whilst I was speaking to her and gave me absolutely disgusting attitude. She constantly spoke over me and raised her voice. Whilst I was leaving the store I heard her speaking about me to her other employees. So many complaints about her already, no wonder why the shop is very gloomy and depressing. Will never be recommending anyone to go to the Holland and Barrett in White City Westfield!!
October 2023 by Ajith Vd825
Your store colleague Arun , I had a very good experience with him, I was confused about the products which suits for my skin and he suggested me many products that suits for me, and at the busy time he suggested me the products moreover he guided me to the till, I prefer this kind of peoples makes customer happier.
October 2023 by Saima Mahmood
Raj was very cooperative in terms of finding the right items in the store . Very helpful, highly recommended
July 2023 by Lauren Pieroni
Sadly not the friendliest of Holland and Barrett stores! Will stick to my usual one in future. Cashier wasn't super friendly and even though I presented my Blue light card (NHS), when I looked at the receipt it wasn't applied!
June 2023 by Waqar Haider
We were fully satisfied with the customer service of Raj, he pointed us in the right direction and made sure to answer each question we had. He was approachable and knowledgeable about the different medicines.
June 2023 by Khalifa
Great customer service, great people working here, however I would say they need more people working in this store as it can get hectic during busy times for the workers.
February 2023 by Rorry Ramora
One of the worst Holland and Barrett stores in London, mostly because of the nasty, unhelpful, two-faced manager from Czech Republic. If she is unpleasant towards customers, wonder what she does to her staff....
February 2023 by Frank Hayman
Nice sized store with good stock
February 2023 by Fyona W
Lots of choices of vitamins and Health supplements
January 2023 by Yaho omail
Just needed to grab something quickly says store closes 6pm was there 5:50 ish and it was closed already
December 2022 by S A
The shop is nice and easy to find the products.I was just browsing when I found something very useful for my face and hair. I was there with my friend and luckily she helped me find the right products.In my personal opinion, it would be nice if there were more staff in the shop. It is strange that in a busy shopping centre there are few staff working in the shop.
December 2022 by Tyeeba Sharif
I visited the westfield branch and was helped by a lovely sales assistant Mandy.She had alot of knowledge about the products and gave me lots of beneficial advice and tips.Really appreciated your advice.