August 2025 by Salvo Distafano
Terrible experience.
I ordered a bacon burger, but the kitchen forgot to add the bacon.
We also ordered chicken wings, which were truly awful: dry, overcooked, and lacking any real flavor.
To make things worse, we found an insect stuck to the tomato inside the chicken burger.
Absolutely unacceptable.
The only positive note was Ana, the Venezuelan waitress, who was very kind and attentive throughout the service.
Sadly, that wasn?t enough to make up for such a disappointing meal. I definitely won?t be coming back.
August 2025 by Denis Amihaesei
Great and speedy service. Lovely burgers. Nice staff.
July 2025 by Faisal Shariff
I visited Gourmet Burger Kitchen today and was really impressed with the service - the staff were friendly, attentive, and professional. Unfortunately, the food didn?t live up to the same standard. It used to be my top burger joint. The quality has dropped considerably.
I ordered the classic chicken burger, something I?ve enjoyed here before, but was very disappointed with what I was served this time. There have clearly been fundamental changes: the chicken portion was noticeably smaller, and the breadcrumb coating had changed, resulting in a much lower quality texture and flavor. It no longer feels like the same burger that used to set GBK apart.
It?s a real shame to see such a big drop in quality. While I appreciated the excellent service, I left feeling disappointed overall.
July 2025 by Haidar Ramadan
Bad service and there was missing items did not bother to tell us before we ordered and once we told it seems they did not care.
July 2025 by Daisy Parker
It was our first time here, and the food was delicious. We would definitely recommend it and go back again. The only thing we could fault it for is the choice to add a tip. We ordered our food and drinks and were told to pay before we sat down. The option to add a tip was there, but as we went to press our option, the lady behind the bar turned the card machine round and entered her own tip amount before confirming if we wanted to add a tip. Depending on how the service went and the quality of the food, we would?ve decided if we wanted to add a tip after we dined, certainly not before but we didn?t get given a choice.
July 2025 by Alex Aeb
It used to be much better. Burgers are now very expensive and small and the taste is much more undefined and bland. Service is ok and the atmosphere is still good. It's a shame though as this chain was one of my favourites.
July 2025 by DiDi
Fantastic!
Loved the classic smashed burger at Gourmet Kitchen Burger in Westfield London with a glass of house white wine for a quick bite after shopping.
The patty was perfectly cooked, juicy and all the toppings just complimented it so well.
A special shout-out to Henry who was attentive, friendly, and went above and beyond to make sure visit was top-notch. His cheerful demeanour really adds to the vibe of the place.
Highly recommend!
July 2025 by K P
Visited on a Tuesday at 4.30pm. Restaurant was quiet. Ordered our meals via the QR code. The meals were ready but sat on the food warming area in the kitchen for some time, we had to ask if they were our meals siting there and they were. The staff casually brought our meals over. We asked for some ketchup, to be told that they didn?t have any! How can a burger restaurant run out of ketchup! Our drinks arrived after our food arrived, also had to chase them up. The staff were rude and lacked enthusiasm and customer service. The service was poor. I?d hate to visit at a busier time as they just wouldn?t cope.
The smashed burger was nice though and it was surprisingly still warm.
We won?t be returning.
July 2025 by Jack Albertson
Really welcoming and friendly staff, the food way really nice and tasted great! I had the smash burger and chunky fries offer which was very tasty the only issue is I wanted another or some more chips but the skinny fries looked good too! Haha it came out at a reasonable time still really hot which was lovely I?d definitely recommend it and I would come again. (My partner had the same but with skinny fries and no bun option which replaced the bun with salad) which looked amazing too which is great to see a verity and choice for everyone.
June 2025 by Tara obrien
Took a little while for food, but great quality and reasonable price
June 2025 by Rmo
Great service from one staff member, but disappointing management behavior
I visited the restaurant on Friday, June 27th, and was warmly greeted and seated by a lovely young woman with a lip piercing. She was extremely kind, took both mine and my partner?s orders, and even recommended my partners burger that we ended up loving. Her service was attentive, friendly, and genuine truly the highlight of our visit, and the reason I?m leaving this review.
However, during our meal, we noticed she seemed to be managing almost everything on the floor by herself greeting and seating guests, taking orders, and cleaning tables all while the restaurant was fairly full. She was clearly doing her best to stay on top of everything and serve everyone with care.
What really left a bad impression was when a woman who appeared to be in a managerial role an Asian woman approached her in the middle of the restaurant and criticized her, saying customers were complaining and she needed to check on more tables. The young woman calmly explained she was trying to manage it all but needed help. The manager raised her voice slightly and kind of dismissingly walked away mid conversation. The entire exchange happened in full view of customers, which felt very unprofessional and unnecessary.
To make it worse, the Asian woman and another male staff member were both standing near the food station, she was taking food to tables while he appeared to be packing and handing over orders to Uber Eats drivers. It really didn?t seem like two staff members were needed in the back section, especially when the front of house the part customers see and experience first was clearly struggling. It felt like poor prioritization, as the dining experience for in-house guests should come first.
It was uncomfortable to watch in fact, me and another customer even looked at each other awkwardly during the exchange. It was clear others noticed.
While the food and our personal service from the amazing girl was great, witnessing such poor treatment of a hardworking staff member really took away from the experience. GBK needs to be more mindful about who they put in managerial positions that kind of behavior was not professional at all and reflected badly on the entire team. Honestly in my personal opinion, the girl with the piercings showed far more leadership, professionalism, and customer care than anyone else there. If anything, she?s the one who deserves to be in a managerial role or a raise bless her.
5+ star for service by the girl. 5 star for the food that was recommended to us. All in all 2 star altogether one for the food and one for the service we received.
June 2025 by Jennifer
Great experience at GBK! The burgers were juicy and full of flavour, and there were plenty of options to suit everyone. The staff were friendly and attentive, and the atmosphere was relaxed and family-friendly. Definitely a go-to spot for a satisfying burger fix!
June 2025 by Dave Edwards
Nice food, good service, wasnt air conditioned and it was a hot day.
June 2025 by Zayan Chaudhary (Zuzu)
Absolutely horrible service. Rude cashier and the waiting times are absolutely horrendous. Do not come here, your pride and respect will be dissipated into thin air. My buddy ordered a drink and it came 30 minutes later. A normal drink. How vile is that.
June 2025 by Hudhayfah E
Absolutely disgraceful service. Arrived 9:40pm, had to wait for waitress 5 minutes to simply take my order as she was standing around waiting for the chefs to finalise other customers meals, after taking my order she stated that it?s only take away even though the restaurant closes 10:30pm. What makes it worse is that people were being allowed to sit and order, especially groups of people. When I questioned her as to why she?s treating me like this she responded ?come on man we need to clean the tables?, what an absolute joke and disgrace. If you?re too lazy to do your job perhaps take on another job. Walked out, won?t ever be returning.
