March 2024 by Hiruni Jayasena
Tee at Westfield shop was very helpful and considerate. Took time to explain and address concerns. Very happy with the service received.
March 2024 by Kamleshkumar Patel
Saira Mam Is Good Help Purchase My rado Watch
March 2024 by Mohammad Reza Haidarali
This store and this company are the most unprofessional and non-compliant store and company I have experienced in the UK! Ernest Jones sold me a certified diamond bracelet with a certificate that does not belong to the bracelet at all a year ago! I contacted them a year ago and they said they made a mistake and they would give me the certificate! For 12 months I have contacted them several times and asked for the certificate of the bracelet and every time they said it has not arrived yet! Imagine this company sold me a bracelet as a certified diamond bracelet but without any real certificate, and for one year they have failed to provide a certificate for it meaning that they have cheated me and sold me a non-certified diamond bracelet as a certified one in the first place and lied to me that the bracelet is a certified diamond one otherwise after several follow ups over 12 months they could provide the certificate for it if it really had a certificate! Two weeks ago, the customer service on the phone, a lady called Emma, told me that I can go to the Westfield branch to get this resolved. When I went to the store, I faced one of the rudest and most unprofessional member of staff that you can face in a store! I was with my mother whose I bought the bracelet for and we explained the story about the bracelet to one of the staff and we provided him with the bracelet in its original box with the tag inside and also the receipt of purchase together with the reference number of the customer service (Ref. No.: 2440631) and the name of person we talked to in the customer service (Emma), and very politely asked him to resolve the issue and provide us with the certificate, but instead of helping us he treated me and my mom in an extremely rude and aggressive manner and refused to provide us with the certificate! My mom was so frustrated and upset with the very rude way he treated us and refused to resolve the issue! Instead of apologizing us that the company has sold us a certified bracelet without the certificate and has failed to provide us with any certificate after 12 months with all the follow ups we had, he treated us in an absolutely rude and aggressive way and finally said it is not his problem at all and we bought the bracelet from another branch (Brent Cross branch which is permanently closed now). Even after me and my mom left the store, the store manager ran after us in the corridor of the shopping mall outside the store in a way that he wanted to attack and harass my mom and me but after I talked to him he went back to his store. Absolutely shocking! Imagine a company selling you a fake product (if the bracelet had a certificate they would have given us after one year following up!) and then their staff treat a respectful woman and his son in a vey rude and aggressive way and trying to attack and harass them! I am taking legal actions against this company!
March 2024 by adele chen
Had a lovely purchase with help from Kuks, what an absolute champ! knows his stones and gave us such a great dealthank you Kuks for helping my mum finding the perfect ring and best of luck in the future!
March 2024 by Maliha
Great service by assistant manager Kuks. He helped me find the watch I was looking for in such short notice and was so attentive and helpful when he saw I required assistance. Lovely service in the Westfield store I?d definitely come back again. He was very polite and understanding.
February 2024 by Ben Asamani
Varvara And Tee gave an excellent service was on point with product knowledge would definitely come again.
February 2024 by Amy Despard
I had a wonderful in store experience. Najali welcomed me, and was helpful and polite. She had great knowledge on the products in store and she took the time to explain options and prices. I?ll definitely be back in to see her!
February 2024 by Mehmet Ozduble
Excellent service, quick and efficient also very welcoming customer service from Dünya, 10/10 !!!
February 2024 by Koen van Leuven
Excellent service by Tee, very helpful and removed the links of our watch without any issue fast. Will come back!
February 2024 by VASILEIOS POULIANAKIS
Excellent service ! Saira has been amazing and helpful with anything we needed !
February 2024 by Marie-Sophie Cray
Exceptional service from Josef! He was incredibly kind, fast, and efficient. My watch adjustment was completed in just 10 minutes. Couldn't be happier with the service. Highly recommend!"
February 2024 by Huda
Bella was extremely helpful and welcoming. she helped us decide a good watch to purchase and was very informative
February 2024 by Shahanara Begum
Just want to say I got the best services from kuks. Excellent customers service, will be coming back to him to buys from stuff.
February 2024 by Bilal Quddus
Poor experience
February 2024 by Bleon Alia
BelleHas a very good coustumer service