March 2024 by youness Bouhiaoui
very untidy. the terrace very untidy and dirty. Used Cups on tapleParking: westfield parking.
March 2024 by Sable Delaney
Service was polite but slow and not especially friendly (no reason why it should be though) and all tables were dirty. This was at 9.30pm and the place was not busy so it should have been clean. There was also an empty carrier bag left on the floor.The cabinets were well-stocked with food, which makes me wonder how long sandwiches etc are kept on the shelves (do they throw such a large quantity of food away every day?).Two small drinks and a packet of crisps cost £8.80.Wouldn't be in a rush to return.Vegetarian options: Few veggie options and, as usual, most with cheese.
February 2024 by Hannah Yilmaz
PLEASE DON'T WALK AWAY WITHOUT A GOOD DRINK!! I don't know where to start from. As a previous business owner in this industry. It was absolutely horrible. When you walk in you could already see the lack of service from bad hygiene. Uncleaned tables everywhere. Outdoor tables full of trash. No trash bins available on the outdoor facilities in such a busy place. So I go ahead to order a drink after a long day. Till staff don't seem to care chatting away while I'm trying to order. The lack of attitude the staff have on display is such a down fall for customer service. The demotivation of staff already indicates that the dinks are going to be awful. As expected my drinks not prepared as it should be tastes exactly like water. So I ask for my drink to be made again for the second time and this time another staff on attempt gets it right. Trying to dine in with trash all over the place. People coming and going using Nero outdoor seating for free and one of those walking into Nero stealing three sandwiches and walking away while staff busy chit chatting or should I say sleeping. I don't know what I walked into but that was my experience. My advice would be for management to step in and make changes. Franchise to inspect the damage it's causing to it's name and for customers to not walk away without an expected or completed service.
February 2024 by André Treffeisen
The hot chocolate is bad now, not the same size and taste as it was.
February 2024 by Redouane Rihane
Normally I don't complain but being served by this young lady on Sunday morning 28of Jan, she is very rude and miserable ,I said good morning to her and she just ignored me also not the first time so many occasions as am a regular customer of this branch I made the point to her and she replied next time you can go somewhere else I find her attitude inappropriate she look she is not happy being there.Normally other staff are cheerful and give good service but this member of your staff is unhappy being there ,she make you feel she is doing you a favor .I hope who ever is in charge will look at this matter .Thank you.
February 2024 by Ismail Hussain
I just left after ordering a hazelnut iced latte with coconut milk, I work in Westfield in retail that service I received was disgusting, it was a small woman with curly brown hair, when I ordered my drink she was miserable and didn?t care to hear my order in detail, I saw her making my drink adding full fat, when she came to hand over my drink, I said coconut milk right?, she goes n you never said that, I said I did, then again no you never with a nasty smirk, embrassd me in-front of other paying customers, once she finished making my correct drink, no sorry or eye contact, she slams my drink, will never go again and will tell others about the service
February 2024 by Massimo Capelli
For a week it was the place for morning breakfast, very popular, guys quick in preparing what was requested, good porridge prepared on the spot.
January 2024 by Mohammed Shamriz
Person who was dealing with us looked like she didn't want to be
January 2024 by lamis alshaar
A safe and beautiful place where you can find everything at different
January 2024 by Aref Moqadam Mehr
Excellent coffee, friendly staff, a bit crowded though.
January 2024 by Ildi
I usually love Caffe Nero. But here the service is horrible. Those guys have no smile on their face, they serve people like they hate their lives. If they do not like their job they should just leave and look for sthing else to do. Seriously its horrible atmosphere because of them. I used to work in coffee shop for 2 years but we always had excellent customer service reviews. Guys be happy, smile because those people who go into your store on the start at their days or after a hard day at work, they do not need more negativity. Please. Thanks
December 2023 by Alejandra D.
You'll see Caffe Neros all around London so we stopped in to try it. The service was unfriendly and cold by the two girls working the register. They both need serious customer service training. The coffees were good. Mostly sweet pastries with a couple savory options. We were able to snag a big table for the 4 of us. The table was very dirty and when my mom went up to ask the girl for a rag, the girl gave my mom a pissed off look. People don't come here for their friendly service. It's next to Shepard Bush Station.
December 2023 by Livia Ferro
I Love Caffè Nero but it?s really frustrating that opening at 5:45 they just have pastries ready after 6:20.
December 2023 by Sul Waye
Very rude worker didn?t listen to me at all taking my order then gave me the wrong drink this happened at 11 o?
November 2023 by ALAA SAID
Bad service avoid this store, workers unprofessional , alongside this store is Pret A Manger and black sheep you can have your coffee or tea in any of them except Cafe Nero for Sure. Really disappointed ??????