December 2023 by Nicholas Martin
Wickes Ruislip is located Victoria Road, Ruislip HA4 0QBWe normally go to B&Q but gave Wickes a try , mistake... Very easy and close parking, suitable for wheelchair access through out the store. However , you can expect rude unhelpful staff and with very high prices.We were looking to buy some fire logs for our multi fuel fire . Wickes advertised a good range but come with a very high price tag.A large bags ( 20 logs ) cost £30. The same logs can be brought for £9.50 else where . We didn't buy the logs from Wickes.The customer service was very poor , as we approached to check out the staff member was in depth conversation with another staff member about Xmas . So we were clear not important. In fact, the only words she said was the (amount owed and want a bag ) no greeting , no thank you , no interaction.We politely said thank you/ goodbye which was completely ignored .Would never go back!
November 2023 by V
Awful customer service from Steve, Deepak and Shanti. They were so rude and ganged up on me and made me feel unsafe in the store. I?ve never felt so scared - do not go to this Wickes.
October 2023 by PQL
I had high hopes for my new kitchen renovation, but unfortunately, it turned into a nightmare that left me disgusted. What was supposed to be a week-long project became a frustrating ordeal that lasted three months.A major issue was the repeated errors of the design. He ordered the wrong items more than once, leading to weeks of delays and additional headaches.The fitter assigned to the project disappeared for weeks without answering calls and texts, making it impossible to get updates or address concerns. This lack of communication was incredibly frustrating and left me feeling in the dark about the progress of the project.The customer service is ridiculous; no one seems to know what to do. Even the people in the store don't bother to answer the phone. I had to go there on several occasions to inquire about what was going on. Due to their incompetence, my kitchen installation has been a nightmare. Not to mention, I had to eat out for three months, spending lots and lots of money. PLEASE AVOID AND SPEND YOUR MONEY SOMEWHERE ELSE
October 2023 by J C
Well don't know where to start. First things first, absolutely disgusted! We did a click and collect order which was confirmed, 20 mins later got an email saying they cancelled the order. After head office investigated, we found out that the staff member cancelled it as he couldn't be bothered to load 7 boxes of wood for us. Honestly what is the point! We went to the store later that afternoon, and staff and management were extremely rude. Never going back to that store again!
October 2023 by Luigi
My kitchen installation has been a complete disaster. The project, promised to take only a short time, dragged on for months. The kitchen designer repeatedly messed up orders and the fitter disappeared for weeks. The customer service is horrendous. They never answered the phone I had to go there 3 times in person to try to get them to do their jobs.They don't care about their customers at all. My experience has been nothing short of a nightmare. I strongly advise against choosing their services, save yourself the headache and go elsewhere.
September 2023 by norman lindores
My fitter gave .my phone number to have someone round to see about a new kitchen and they said they would phone me that afternoon...3 weeks later nothing. Gone elsewhere now. Bit surprised that they never bothered to ring.
September 2023 by K M
6th September morning purchased an item and no response from customer services at the till nothing! . Pay and go!! Later I had to return a item and standing there like a dummy! No customer service or eye contact from cashier! Eventually I made my to the cash till,no response or smile,just take your refund attitude and go. Very sad ??? indeed. Specially being local. No more Wicks .
June 2023 by Rohan Murti
NIGHTMARE EXPERIENCE, RUN AWAY FROM THIS HORRIBLY INCOMPETENT AND DSYFUNCTIONAL COMPANY. Horrendously poorly organized company, no professionalism or ownership. 4 month delay to bathroom renovation project and they are dysfunctional at best. Store managers are busy blaming other staff and staff look like they gave up on trying to actually do work a long time back. DO NOT USE THEM. Their own customer service openly complain about the company and fellow staff members. Fully regret my decision to go with Wickes, will never make this mistake again. Be warned, you?re better off washing your money down a toilet (but don?t get a toilet from Wickes). Oh and they sell everything at a 30-40% premium, perhaps to make sure they cover legal costs from customers suing them afterwards.
June 2023 by Michael Stone
Never really had a problem and most of the time they're well stocked. Gave up asking staff any questions as they don't know the answers. The only issue i have is at checkout. Always a queue ... like most stores! Would like to leave reviews of items i've bought but too many intrusive questions before i can ... so i don't bother!
June 2023 by H C
Probably the worst Wickes store in the country. I actually cannot believe how bad the service is there.
May 2023 by H Rastogi
Super friendly and helpful staff. Been seeing the same staff members for years if not decade.
April 2023 by The Macleod
Seriously not much help usually of knowledgeable people. Plus the computer system on dealin with returns is very very outdated and ti e consuming... not to mention errors
April 2023 by Michael Collins
I have been to this branch a few times I try to avoid as the front of house customer service is probably the worst I have ever experienced rude and unhelpful the person who served me never said a word she was to busy on her phone to even acknowledge I was there totally useless is this the best wickes can get !!
March 2023 by Mircea Mitrofan
Excellent today.Found what I needed, good price, good service. Staff was sensitive and responsive, as soon as they saw the queue was longer, mote staff came to serve at the tills.Very pleased.
February 2023 by oleg pavlovs
Good supplier shop and nice staff. Perfect kitchen and bathroom designers, very good support.
