September 2025 by Brian Dungey
Great place for having work on my car. Very pleasant staff.
September 2025 by Martyn Riseborough
Absolutely shocking experience, Halfords Auto-centre Ruislip are complete con artists!
Booked our car in for a full service £274.99, dropped our car off then received a call 45 minutes later to say the car needed extra work doing that was going to cost an additional £556? even though my car was running absolutely fine, apparently this long list of things needed doing, after discussing further with the mechanic on the phone I agreed to get the most important things done at a further cost of £400 which includes a coolant change, a break fluid change, wheel balancing and a renewal of the thermostat housing.
Received a call to say the car was ready but when I returned to collect it I was then told it would be a further 45 minutes, as they had found an airlock after they changed the coolant so they just needed to rectify that!
Everything finished I then paid my bill and drove off, before I even got home my engine was smoking, so I immediately pulled over and called the Halfords Ruislip auto-centre straight away and they asked me to return.
After taking it back to halfords Auto-centre Ruislip they told me that the coolant had spilt out everywhere onto the engine and they would need to dry it before I could drive it again, I waited while they did this and then went home. The following day I went on holiday for over a week so my car wasn?t used but when I returned and went to use my car, I was driving down my road and my breaks wouldn't work properly, luckily I hadn't got too far and managed to stop safely. I called halfords auto-centre ruislip and spoke to the manager Jake, explained what had happened, he told me he couldn't take a look at my car for another 6 days, as he was busy?. I told him no this is not satisfactory I need it done today, I need my car for work or I can?t earn money?.his reply ?well it doesn?t work like that mate, we?re busy? what an absolute joke of a response!
I then spoke to Halfords head office who actually were incredibly helpful, they then got back to me and said we have spoken to Jake and he has managed to move things around for me so I can take my car in straight away! Unfortunately I couldn?t get someone to tow the car there until the following day. I needed the car asap for work so I had no choice but to have a call out mechanic to come and look at my car. He had a good look and said the break fluid connections had come loose so obviously where Halfords had bled my break fluid they then hadn?t tightened the connections back up properly, the break fluid was leaking out and that?s what had caused loss of pressure and caused the stop the breaks working!
People could have been seriously hurt by this negligence. Ruislip halfords auto-centre and Jake need to take a good look at themselves and if halfords as a company have any morals and standards they will have a big overview of that centre before someone gets seriously hurt.
AND Since speaking to others, it appears that upselling is part of what they do here and now I question did this extra work even need doing?
September 2025 by yaksh ahluwalia
Really really bad experience, person who interacted with me gave no information of what was the condition of my car, or what was done. When i asked what was done, he asked me to go to website and check what Halfords does during service. Really rude.
Plus i saw some recommendations written in the printout he gave me, but it was not discussed or explained. it felt like he doesnt care anymore because i had paid upfront for the service.
Best to go for smaller garages maybe instead of these big companies who dont really care about you once they get your money
September 2025 by suhail ahmed
A very reliable service with great customer service. Always take my car on time and complete any work within the timescale for picking up later. Ring me up for when car is ready too. I use this branch every year. Many Thanks.
September 2025 by Peter Bennington
Got my Ford Fiesta car battery tested and replaced within 15 minutes. The staff were very helpful, friendly and professional. Would recommend.
August 2025 by Denise Williams
Excellent customer service
August 2025 by guri tuna
A simple battery replacement has been done unprofessional way. They disconnected the battery without supplying a second battery then it occurred the yellow engine light on. This simple information is available on the Internet. Everywhere. They should have reset the car computer. Instead they blamed the car. I had to take the car to another garage to complete the job which caused another cost to me. What kind of service is that. Completely lack of experience and knowledge.. not recommended.
July 2025 by Helena Furmston
I want to thank Richard for helping me with my punctured tyre and fitting a new one for me on the same day, within a few hours! They were very busy but he made sure I was safe to drive to Manchester the same evening. Very professional and friendly, thanks again!
July 2025 by Amit Aggarwal
Halfords repaired a puncture in my EV tyre with no fuss whatsoever - compare and contrast with the other local well known franchised garage who refused to do a simple
repair, instead trying to sell me a new tyre they couldn?t even source.
June 2025 by Mayuresh Ambre
Good service
June 2025 by John Girgis
Good garage, quick professional and honest staff , great service, is not my first or last visit thanks for today?s quick job Bridgestone front tyre .
June 2025 by Harps Rai
My original booking was in Uxbridge but the guy didn?t turn up for the MOT and only found out when I got there. Had to rebook which was very inconvenient as I wanted it done on the weekend so not impacting working week, but then booked again for South Ruislip where they were nice and took an hour of my time.
May 2025 by Joe Collins
Great team that work there, very friendly and helpful. Well done guys and girls.
May 2025 by Ritu Dadwal-Dibble
Had my car's MOT and Service. Booking was easy. The staff were great very professional and welcoming. I was advised of all the work that was needed. Thank you
May 2025 by Sam Kumar
I recently visited Halfords for an MOT and was assisted by Kayza. He was incredibly kind, professional, and genuinely helpful?one of the standout employees I?ve encountered. His excellent service made the entire experience smooth and pleasant. I highly recommend this branch, and if you visit, Kayza is definitely the first person you should ask for.
