March 2024 by Katie Louise
Staff working here very rude went to collect a parcel today and was telling me to pay for my petrol first even though I did not fill up my tank he then shooed me off to one side and started serving the other customer then started having a full on conversation with someone and left me there for about 5 mins then when he got round to serving me he really raised his voice at me and called me stupid when he finally got my parcel he threw it across the counter and did not even ask for my ID which should be mandatory. This was not my first negative experience in this store but today took me by surprise and I don?t think it should be tolerated
March 2024 by Shankara Hettiarachchige
Nice shop and added bonus of Pret. However, one employee here is very rude. He has treated me without any respect and once lied to me stating he?s the manager of the site (when I wanted to raise a complaint). Another time he judged me for using my BP loyalty car on a small purchase for around £5. The reason I know he?s rude, he?s treated without respect and judged me is because he?s said nasty things, used profanity and made rude comments in Tamil language probably assuming I don?t speak it. However, I understand Tamil very well. I lost my patient and confronted him by asking why he?s judging me for using the BP loyalty card to which he changed his story altogether. Whenever I?ve visited this site I?ve noticed this employee is always on a call on his mobile so the concept of ?customer service? doesn?t exist here. Therefore, when visiting this branch don?t expect any less than 1-star service!
December 2023 by Pilesh Patel
This petrol has the best people working here, always professional and friendly.
December 2023 by Sum it
Air machine was broken so I asked if I can get my pound back cashier said to come back in the morning I said I'm from Northampton I'm not gonna come back for a pound. He goes well I don't then then. Wow Very disappointing.Saturday 9th Dec 2:20 am please management have a word. No uniform no name badge what a joke
December 2023 by iolanda santos
Hello u sel butane gas bottle?Thanks
December 2023 by Ali Khan
Wanted to use the toilet just before 21:00 but staff refused.
October 2023 by Lucy Cantwell
One member of staff was so rude. I was using the BP app to activate the pump and he got another customer to come out and usher me inside. I went in as I thought maybe he was going to help but he just proceeded to tell me I needed to hurry up because people were behind me. I said I?m using the app and he said well you?ve sat there for 2 minutes and people are waiting so don?t use it. Drove off without filling up and went somewhere else?
October 2023 by K M
Walked in at lunchtime with paying for petrol and groceries but the chap was sore faced,bad mood ???. No greetings or good buy. Really it's my local BP garage!! Seemed he was forced to work!!. Not sure if I coming back.
August 2023 by Marco Savino
I stopped for a break at 18.30. Pret A Manger closed. Toilet not available because part of Pret.
July 2023 by sarah ryder
The shop is ok but the staff needs to learn English as their communication with customers is very poor
July 2023 by Amy
Awful, unhelpful staff.Had an issue with BP&Me App paying for fuel. Did not understand how it worked, consequently paid twice for fuel (via app and at desk) and asked for help from Saba on the desk. Extremely unhelpful, did not care at all and said he could not help, extremely dismissive. Have now paid twice for half a tank of fuel. Won't return to BP for Fuel.Non related- I've also had issues with slow service in the past with collect plus, they just seem baffled. Took the staff member almost 15 minutes to find my parcel in one bag of parcels, will avoid in future.
April 2023 by Siobhan Maria
Went to collect a parcel at 21.42, their website claims you can collect until 22.30. the man behind the counter told me I was wrong even after showing him proof. He refused to give me my parcel, when I said shall I take it myself he pushed me with the door. He told me to come back tomorrow or if I wasn't happy to call their head office. I called the number he gave me infront of him and the landline next to him rang. When I asked him why he didn't answer the ringing phone he said well it's you, so I asked why he said it was the head office number. He then told me to go because he would call the police. This is not how you treat customers, disgusting behaviour! In summary staff are rude, incompetent and don't know their own rules that they have printed online.
January 2023 by Twickenham
Neat & clean , easy access and Pret a manger inside as well
November 2022 by fabio reis
Is 19h and they don?t wanna sell me gas bottles this is terrible
October 2022 by Nicola Main
Vile mouthy staff member who when I asked if they had a toilet replied with the foulest reply Iv ever heard. He is truly the most vile person Iv ever comeAcross
