December 2023 by K K
Subject: Unpleasant Experience at Boots StoreI went to this Boots pharmacy to get a prescription for my wife. Sadly, I had a disappointing encounter with one of your staff members. The young lady at the counter was not just rude but also seemed condescending.Despite being polite, she cut me off before I could finish and bluntly told me the prescription wasn't available. Given the urgency of the medication for my wife, this was particularly frustrating.Customers expect retail employees, especially representing reputable brands like Boots, to provide top-notch service. Unfortunately, this interaction fell well below those standards.I hope this feedback prompts necessary improvements in your team's customer service, ensuring a better experience for future interactions.
November 2023 by Una Mcdonagh
Very friendly staff
October 2023 by CRAGG66
Very kind a thoughtful staff recommend ?Nice branch of the boot?s chain keep up the great service. Pc.
September 2023 by Trevor Spencer
Wish they would answer the phone!
August 2023 by Geeta Jethwa
This branch of boots had a turnaround of staff some time ago and since then it is just NOT functioning. This is the fouth time I've had to chase them up for my prescription. But this is the worst. I had put in a request for a repeat prescription on Monday, 21 August 2023. I ran out of this medication completely on Sunday, 27 August. I had to go to the branch to ask if my prescription was ready. With God's grace it was. However, I've been without my medication for 2 days. When I asked why I wasn't sent a text to pickup my medication, the woman said that I should have called them or go to the branch. I told her that I had done my back in and was also down with a severe cough.There was another lady in front of me who had the same complaint.PLEASE BRING THE ORIGINAL STAFF BACK. They know what they are doing.I hope this message is read by the management of Boots.
August 2023 by Farah Abbas
Lovely helpful and supportive staff.
March 2023 by Arwa Husain
One of the best pharmacy experience I have ever had. I am suffering from a severe chest of infection which is triggering my asthma. I was prescribed antibiotics but couldn't reach any nearby pharmacies. I called Boots and they delivered it straight to my hotel. Such kind staff and such brilliant service! Would highly recommend them if you're in Ruislip or nearby!
January 2023 by Imran Malik
Honestly what has happened to this place. It was amazing, really friendly staff. You can sense even now the staff are workign full out, smiling when they can. I went there today to get a prescription it took over 25 mins to be issued antibiotics and a inhaler. I was the only customer, then slowly started to pile in. Boots you need to get a manager in place quick and try and make it a regular manager.
June 2022 by SEJAL PATEL
Opens at 0930 and closes for lunch. Not convenient at all for those that need to go to work!Come on Boots! Staff are lovely
January 2022 by samantha evans
The staff in herecare soooo nice and helpful its refreshing to go in and be treated so nicely and warmly lovely staff recommend highly
November 2021 by justyna zaborowska
Best of the best pharmacy! Ladies there are so helpful! They make my life easier. Especially lady with Pink hair (I don?t know the name)... SHE IS JUST AMAZING!!!
September 2021 by Sian Kelly
Years ago, the pharmacist here was a guy called Reuben, who was absolutely excellent. Since he has gone, the pharmacy has just gone to ruin. I now get my prescriptions sent to a pharmacy in Northwood because they are so much more efficient. The other day, I was desperate for a prescription after seeing my GP for an emergency appointment, so I took it into Boots. They didn?t have it in stock but promised it would be in the following day. It took 3 days to collect an urgent prescription!Never, ever will I go here again.
July 2021 by selvam
I have visited your Boots store numerous times and I have always wanted to send a review and never done it. Last Saturday, 27/03/2021, I visited your store. It was so busy, just two ladies were there. Even though I had a good service from Koki. I would like to say how polite, welcoming, happy, cheergul Koki is in your store. Every single time I go in there, I hope she serves me. She is an absolutely fantastic person. Please can you pass my compliments onto Koki in your store.Kind Regards,Sylvia
January 2021 by cyberk
Helpful staff & most of the times good service.
January 2021 by Rosemary Quin
Misery guts chemist