November 2023 by LMC CML
Positive experience. Good sales staff. Good customer services team up North. Good delivery experience. I had to return a mattress as it didn?t suit me because it was too firm. There was no problem with this at all and the firm honoured their Comfort Guarantee returns policy without any question or recrimination.
October 2023 by Adrian C
The service we received was great. Ali was informative and did not pressure us as would others.Would recommend you ask for him if you ever pop into the Ruislip branch.
October 2023 by Penny
Hoping delivery and sleeping in our new bed will be as every bit as good as the excellent customer service in store! Thank you Raj, for answering our questions, giving us time to figure out what we wanted, and making the whole ordering process very straightforward.
August 2023 by James Greaves
Raphael and Peter who conducted the delivery were very quick and friendly.They should be given thumbs up and good score.
August 2023 by Jackie Borgonon
Exc from staff in showroom to the amazing delivery guys !
June 2023 by Siar Hassan
Unbelievable customer service from Vlad and Raj. Highly recommend this place if you need a mattress and a bed to buy they were highly knowledgeable and will lead you to exactly what you need
April 2023 by Matthew Thompson
Helpful staff. Ali has given lots of information in the bed selection and mattress design including a bed that can give a reading of best firmness ideal for individual build.
April 2023 by Monica Petriuc
Rude and unhelpful staff. The Asian man should not be working in sales. I am sure that the other staff are nice but they were busy so we ended up getting "help" from the wrong person.
April 2023 by Amesha Patel
Great & Efficient delivery. The gentlemen were very helpful and also delivered earlier than expected despite the horrendous weather
February 2023 by Eleanor Holmyard
Buying the bed at Bensons for Beds in South Ruislip was easy and the staff were extremely helpful. I paid extra for the delivery so that the bed and mattress were unpacked and the rubbish cleared, but my mattress was left in the plastic wrapping.
February 2023 by Mariem Castro
Smooth process from start to finish from Vlad exceptional customer service and most importantly amazing quality bed. Very happy customer
October 2022 by P N
Ordered a new bed and I was happy the way Ali, the salesperson at the Ruislip branch, very professionally dealt with the whole transaction. Given 4 stars for Ali's handling of this order. Other reviews have complained about the delivery process. Remains to be seen if rest of the Benson's supply and warehouse systems can deliver on the promised date.
September 2022 by Anton
I have received my Staples and Co Deluxe Artisan mattress from Bensons in Ruislip. Shoutout to Azad who sorted me out. He was very helpful. Mattress feels great, no damaged during delivery which is what you want.
August 2022 by yas sha
Appalling delivery ! Avoid themWe placed an order on 26th June and were told the delivery will be coming on 4th August. on the day of the delivery we were told the warehouse only loaded half bed. and then no news from them. until i call them today waiting for 30 mins i was told the delivery will be on 30th August. is it a joke !!! The bed is still sitting in their warehouse and they can't deliver. such a shame playing with people time and emotion and fooling them. However the only good person whom we dealt with was Sue and she is trying to get our delivery released soon. Thanks for trying Sue
August 2022 by yasmin shaikh
Appalling delivery ! Avoid themWe placed an order on 26th June and were told the delivery will be coming on 4th August. on the day of the delivery we were told the warehouse only loaded half bed. and then no news from them. until i call them today waiting for 30 mins i was told the delivery will be on 30th August. is it a joke !!! The bed is still sitting in their warehouse and they can't deliver. such a shame playing with people time and emotion and fooling them. However the only good person whom we dealt with was Sue and she is trying to get our delivery released soon. Thanks for trying Sue
