July 2023 by Amanda York
Nice and friendly and helpful each time I've visited. I rarely go shopping so it's always refreshing
April 2023 by BB747 iscool
The customer service was amazing especially from Amirah and Tina. Thanks for there help.
December 2022 by Kristen Foerster
I really like the Body Shop and it?s products, but I?ve had some trouble with the Surrey Quays store specifically when it came to collecting my online order. I first went in to collect my order, but couldn?t pick up my product, despite it being in stock. The staff working (3 people, unoccupied with no other customers) weren?t particularly helpful and didn?t make any attempts to solve the problem (they had a very ?not my problem? attitude). When I was finally able to collect my product, I was on holiday and only had one week to collect it. I was granted an additional 4 collection days, and when I went to pick up my product (admittedly right at closing time, due to the early close time of this store compared to the entire shopping centre), I was told I would need to come back tomorrow. I assumed online purchase and collection would be easy but I wouldn?t recommend. Stick to buying in stores to avoid the hassle.Edit: When I was finally able to get to the shop during opening hours, the staff informed me that my order had been cancelled by the head office and was not delivered to the store. I had to repurchase the product and I still do not have a resolution to the product that I purchased online. I have been in contact with the Body Shop and will hopefully find a resolution.Edit 2: *Reduced rating from 3 stars to 2 stars* I spoke with the Customer Care team who sent me around in circles with no explanation before cancelling my order. The Customer Care team advised that the product could not be shipped to me directly because it is taken from the store's stock - but the store could not give me the product because the order was not in their system. I also received an email which stated: "We're really sorry but as your order wasn't collected in time, it has now been cancelled." - as if I hadn't been attempting to collect my order! Overall, this was a very poor experience with the Body Shop.
October 2022 by Colette Laverty
Great store, good staff
August 2022 by Janet Id
I?ve been to many body shops and usually I get grief for wanting to use my discount code etc but those judgement people are gone!! The staff there now are lovely kind and attentive. No complaint about the products
May 2022 by Suki-Jane Manock
So helpful and kind. Just wish they wouldn't change their stock so quickly
February 2022 by Valaerys
Patient, kind and knowledgeable staff. No need to review the products, they are always amazing.
July 2021 by Joseph John Prince
Nice smells and lovely products. Quite expensive but expected because of great quality. If only staff did not stand right behind me as if I was going to steal some samples. Will still buy again, but maybe I will send my daughter to get tea tree oil from me instead. 4 stars
September 2020 by Sian Bailey
I've only bought the coconut selection, cream and bath set; I'm very happy with the product, smell and how it leaves my skin feeling. I'm yet to test their makeup products as they have a wide selection. But overall a good place to shop for gifts or to treat yourself.
September 2020 by sewmini Jayaweera
I visited this store last week wanting to select a good face powder. Ana was very helpful and went the extra mile to help me with picking the perfect match for me. She was very friendly at the same time very professional. It was a wonderful shopping experience.
September 2020 by d
The worst Body Shop I?ve ever been to.The service was dreadful: the woman helping me was acting with a disgusting type of attitude, it was quite obvious that she didn?t even try to help.At the end, when I was paying for my product, I had to wait until the service team at the till would notice me, while actively chatting with each-other.Also, the service team would laugh at my misunderstanding of some questions they asked, and make jokes about me (as I?m not a native English-speaker, sometimes I can misinterpret some words).In general, I felt like the service was acting quite disrespectful towards me.
July 2019 by Shiema Edwards
Great place, I shop for all my face products here.
July 2019 by Pavel Yalnazov
Has everything you need. The staff are great and really helpful.
June 2019 by Kemi Oke
Unique and classy place to shop for rich body and facial creams and moisturisers. You can't go wrong shopping here, so many nice varieties to choose from. You also get to enjoy some good bargains sometimes. The environment is always clean and products are well organised. The staff are also of great help. Highly recommended ð???.
May 2019 by Eloho S. Sido
I loved loved my visit here. I came in with my mom, and there was this lady with green hair, I think her name is Ana.. Iâ??m not sure. But she helped us to get everything and suggested some items, and we loved them. She was really kind and patient. Thank you so much!
