December 2023 by Maryann Weatherseed
I?ve used this branch a few times now, I?ve always had friendly, helpful service from staff. The branch can be busy sometimes, so you may have to wait to be seen. I?ve also had a booked call from them regarding updating an account, the staff member couldn?t have been more helpful. Recommended.
January 2023 by Olly Davies
No longer here.
November 2022 by Parrice Sundar
Sadly my local bank has gone down hill. I went in yesterday simply to withdraw some cash from my account as I had been told to go in while being the victim of fraud. As I didn?t have my card I was treated like a suspect by two European women who struggled to speak clear English. Going back and forth suspicious due to a spelling error of a middle name on my passport. The whole process took me about 45 minutes. Neither of the two women informed me what the issue was or why they left me standing at the counter for so long. I ended up asking is there a problem because as a British citizen I have never experienced discrimination in a Santander bank. Once I receive my card I am moving banks after being with Santander since being old enough to have an account. The customer service is rubbish and I can not even speak to a customer agent who speaks clear English as I would expect from a bank. Absolutely disgraceful behaviour from two European customer service agents. Looking down their nose at a well to do women of colour.
October 2022 by Joe Gilmour-Rees
Walked all the way here on Saturday morning as it's the only time I could come pick up my card - branch is closed with no explanation, absolute joke. Will be changing banks
September 2022 by Edson Santos
Should be open on a Friday until 3pm. It isn't with no warning. Has happened more often than not so I believe it's a regular thing. Ideally dates should be updated if this is to close.
September 2022 by Francesco Dessy
Arrived on the minute to 14 and they just shut the doors in front of me. It's crazy that they dont let their client know the right time before getting there. Hope this review of time helps.
July 2022 by Google user
i dont bank w santander but went w a friend on sunday at like 3:30pm and the cash machine was working and the deposit bit functioned. i thought this was useful information to put here. bank itself is closed sunday but machines currently functioning and taking deposits..
July 2022 by teresa neary
Meant to open at 9.30am and didn?t open until 9.38am this morning and there were not enough cashiers.
June 2022 by Yu Sun
ATMs never work properly and no one open the door after business hours, so many elderly people waiting in front of the door
April 2022 by Sharon Bye
I have been trying to access this branch for weeks. Even when I check online and it says it is open its not! Not all tasks can be done online and I have been asked to visit the branch! Very shoddy customer service and unless this changes it will be time to move.
April 2022 by Gamer Kilo
i dont bank w santander but went w a friend on sunday at like 3:30pm and the cash machine was working and the deposit bit functioned. i thought this was useful information to put here. bank itself is closed sunday but machines currently functioning and taking deposits..
February 2022 by Ben Pelletier
Their website says they close at 4:30pm on Mondays. I showed up today at 4:15pm and they were already closed. I do not care whether I show up at 10am or 4:25pm, their website said they were open until 4:30pm and THAT is what it shoul have been. Their website had clearly not been updated. I also called them to ask what the problem was and I was \\\"put on hold\\\" and got hung up on. Also, last time I went, the man at the door was rude to my wife in FRONT of me and I let him have it.\\nTheir website NOT being updated to notify customers of an earlier closure, being hung up on, and being rude to women for no reason at all, reflects completely mediocre and unacceptable customer service and is totally unprofessional. In my opinion, Santander is terrible! Don't go there, you'll waste your time! Put your money in another bank!
January 2022 by Matias Heker
Branch is closen even when advertised open online. ATMs either don't work or don't dispense cash
January 2022 by Peter Castralves
Constantly closed on Saturdays. Don?t bother commuting
January 2022 by david deller
Travelled 4 miles in my lunch break to find out from a note on the door that the branch is closed, when online it says are open. Please have respect for your customers and post online if you are closed
