March 2024 by DaisyGirl
No one picks up the phone. I was told to call them by 111 and called over 10 times and no one was picking up the phone. Just letting it completely ring out? What is this???
February 2024 by Cecile B
Queues are terrible. Looks like it takes 10 mn per person in the queue then wait another 10/20 for the prescription to be filled. There are only 2 chairs. I went there pregnant last trimester waited more than 30 mn. Last time I went with my newborn I just left after 10 mn as the queue was not progressing
February 2024 by Natalie McCann
Customer service is shocking it?s bad not welcoming at all and they never have what you want. Security Guard so bored he follows you hoping you will steal something especially anyone with face mask on. I can?t entertain such a place. Given a 1 star for hope x
February 2024 by Nawa Mo
Small place however when I visited there 2 weeks ago shelfs was empty is already Small that you can't find everything on top of that they don't refell
February 2024 by Prisila Pérez
It's perfect for birthday parties.
January 2024 by Jonny Wing
Severely understaffed ? 45 minutes wait to collect a prescription.
January 2024 by Wei W.M.
Staff are helpful and nice, stock selection is ok, usually not too busy and you can do boots recycle here.
January 2024 by john matrix
Well it was a bit busy. But what do you expect 3 days before Christmas.But I got everything I needed.The only reason I really went was to keep my points.
September 2023 by Israel Ruiz
Very bad customer service ! Very bad Wellcome and The lady in the till gave me the most expensive products and after I asked for the ones I was looking and she complain that it was my fault. She didn?t know how to do a refound in the till and she didn?t even apologise. I left the shop with the expensive product and she melé feel bad about it with an ironic ? have a good day ? I work in from is the customer and I will never do that .
September 2023 by Bol-D
Power tripping rude staff, bad vibes. Tried to buy eye drops, but they refused to let me pay at pharmacy tilt stating it?s not eligible to pay there (??). So I went to tescos where they sell a cheaper version at their pharmacy. Miserable shop
September 2023 by Boldizar
Power tripping rude staff, bad vibes. Tried to buy eye drops, but they refused to let me pay at pharmacy tilt stating it?s not eligible to pay there (??). So I went to tescos where they sell a cheaper version at their pharmacy. Miserable shop
August 2023 by Seun Tobi Omojay
Can't fault the main store as much. The pharmacy seems to be struggling as it is always busy and there are some lapses in their services. For instance I got one dose less of my medication from them.
August 2023 by Lara Salinas
They forgot to give me some important medication on my last prescription and I didn't notice until today Sunday, when Boots open just from 11 to 5.My partner went at 11 to explain the situation and even though the staff was clearly under-resourced on the store they went above and beyond to solve the issue, and they did! They had to bring the medication from another chemist far away, but it was with me before 5.Absolute 5 star to the staff working on Sunday 13th August. Thank you.
July 2023 by Sapphire Sky
Awful place. The customer service in that boots is absolutely terrible. I wanted advice on a particular medication. The staff that was serving had no manners.The face alone put you off from asking a question, grumpy looking like a monster. Looked at me like I was from another world. It was like why are asking me questions your taking up my time.There are never hardly any staff in there to begin with. The staff all have a rotten attitude, you ask a question your not given any privacy. I will be changing my prescriptions to be going there. I don?t like the nasty attitude of the staff in there.
July 2023 by Tizia Langenbach
Shelves are usually empty and the entire shop is an absolute mess. I pretty much never find what I came for. Always loved the Boots brand but the shop in Surrey Quays made me a Superdrug customer.Also the security guy keeps following customers to a really uncomfortable level. Even if someone wanted to steal something there would be nothing on the shelves to steal anyway. So what's the point?
