December 2023 by christine harper
Very bad Would not
April 2023 by Jo Rogers
Staff very friendly in here they go above and beyond to help solve ur problem.
April 2023 by Tillana Tarkas
We have been getting someone else?s bank statements who has fraudulently put our home address down. When I called them about this, they say ?they must have made a mistake? I mean how can someone repeatedly get their address wrong. They told me to go to Harold hill branch, nearest branch to us. Went to branch and handed that in, said they will sort it out - did nothing. Also delivered to the postal address they write on the back to return to if undelivered. Nothing happened. I am amazed by the level of incompetency of this bank of not doing address checks for their customers! 6 months on still someone is using our address for their stupid bank statements. Very poor systems to take actions and very poor staff performance to not take action for this.
April 2023 by T T
We have been getting someone else?s bank statements who has fraudulently put our home address down. When I called them about this, they say ?they must have made a mistake? I mean how can someone repeatedly get their address wrong. They told me to go to Harold hill branch, nearest branch to us. Went to branch and handed that in, said they will sort it out - did nothing. Also delivered to the postal address they write on the back to return to if undelivered. Nothing happened. I am amazed by the level of incompetency of this bank of not doing address checks for their customers! 6 months on still someone is using our address for their stupid bank statements. Very poor systems to take actions and very poor staff performance to not take action for this.
April 2023 by Carol Brooks
Just been in the TSB down Hilldene, there were a lot of people in the bank with one window open. She closed her window and said I'm seeing to someone in a room you will have to wait. Not very impressed, considering the que of people waiting they should have opened another one. Considering their atm wasnt working either.
January 2023 by Danielle Barnett
Thank goodness we still have a bank in our area that?s open! And the staff are wonderful- Thankyou
November 2021 by Janice Darrington
No counter service on a Saturday so why open on Saturdays thank god u can put money in the post office as well now I just found this branch is closing May 2022 BAD
September 2021 by Oliver Hillman
If I could give this pathetic excuse for a branch 'Zero' stars I would. Seeing such an abysmal track record on Google, I should not have been surprised.I went in today to make a transfer, which the Branch manager arrogantly refused to, and appeared to take pleasure in hindering my transaction. Hiding behind procedures, despite me providing two government documents, they simply would not allow it citing 'protocol' would not permit them. Referred to a risk manager via internal call, I suspect he simply called the talking clock to embarrass himself further. Give someone the tiniest amount of power, and it changes some for the worse.Customer service totally non-existent and will justifiably be closed relatively soon as we move away from reliance on branch based services.Avoid at all costs, I will be closing my account (not that they care) and going to somewhere with a modicum of respect for clients.TSB should stand for Totally S**t Branch. The worst of the worst.
September 2021 by Declan Fredericks
A total abomination of a branch, part of a decrepit financial organisation that is surely destined for failure based on how they treat clients.The branch manager and his staff clearly have no regard for the needs of clients. Unhelpful on my enquiry for borrowing, so I went elsewhere and was treated with greater respect. Metro Bank far better.Avoid, everyone!
December 2020 by Noémi Viktória Kéri
Efficient and quick help anytime I needed. Good staff, nonlong waiting. I am perfectly happy with them. Thanks ??
September 2017 by Anne Opinion
Nice branch. Very helpful and pleasant staff each time I have visited! ð??? Additionally, I am more than happy with the TSB overall as a new customer. (Ex Halifax customer)
