December 2023 by hamed moeinaddini
Excellent service. Danny in Romford branch was very helpful and very cheerful. Really recommend to see him for advice if you are not sure about the product you want to purchase.
September 2023 by Us Ni
Well instructed staff and wonderful services in slow motion?
September 2023 by Lisa-Jane Beckwith
Ordered sandpaper,got given the wrong one so went back to exchange it,the 2 guys on the checkout didn?t have a clue, I asked for a less courser one and was given a more course one.Went to Canterbury branch and they sorted it straight away.
August 2023 by Aleksandrs Redjkovs
I only use them then items not available in Screwfix. Extremely SLOW.
June 2023 by Amia Kh
This Toolstation is quite small. One would normally purchase online and do a click and collect. Although you can purchase instore if you wanted to. There is usually a queue of a few people at a time. Parking space is available. Staff are helpful and friendly. Only downside is that sometimes stock is not available for same day collection. So if you're doing a renovation and need material ASAP, it mignt not be available until the next day.
April 2023 by Alfie Revell
Always a que and only one person serving as slow as they can.
February 2023 by Ruhel Ali
The women who work here are so rude and and lack customer service, maybe they should go work in a more womenly environment if they dont like it here
November 2022 by Stephen Martin
Went to collect some things, waited in the queue before I saw the click and collect counter, pleasant staff, she helped mme to the car with my things and new catalogue
August 2022 by Stuart Moore
Second hand security goods sold as new! Bought an EZVIZ Mini O Plus today having waited 35 minutes in a queue to check it was 'unopened' (stupid that you cannot ring the local store). Told "yes - pristine goods'. Wife collected this afternoon. Got the camera out of the box and was immediately suspicious of loose cellophane wrapper. Tried to add it to my existing device list by scanning the QR code of the camera only to get a message saying someone else with XXX mobile and YYY email address has already registered it. So now completely useless to me as cannot be unregistered except by the first owner. It's going straight back for a refund. Disgusted.
July 2022 by Zarina I
Customer service improving slowly there, keep it up! Served by OZZI today, great service after a very long time.
July 2022 by alan wiseman
Served today by Danny W at the Romford Store. Efficient service with friendly staff. Excellent experience with great understanding demonstrated.
July 2022 by Amrish Soni
Very poor customer service, only 1 person on the counter whilst 2 members of staff on the floor walking around. This is the second time I had a problem here. I would only go there if I was desperate
July 2022 by Jass Kandola
Great, helpful and friendly staff. Ozzi is very good with his product knowledge. Highly recommended.
July 2022 by Kit Mann
Ozzy was very helpful with my refund. It was refreshing and much appreciated.
May 2022 by Wayne Hennessy
Jodie was a great help. Really knew what I wanted and when the product wasn't in stock helped all she could to get me a replacement product at a reasonable price!! Definitely come back again I'f she's there
