January 2024 by Emmanuel Olaleye (Emmy)
Amazing deals
January 2024 by Selim Chowdhury
Always happy to be there
December 2023 by Uswa Matloob
Stupid staff, with poor communication ethics, very rude .
August 2023 by Sam Fletcher
Very hot atmosphere as cooler was not in cold enough
August 2023 by Kemar Adams
Great store for clothes shopping
August 2023 by Kev T
We popped in here to look for some shoes for the wife, along with some handbag shopping & dresses for an upcoming event. As usual River Island did not disappoint & was able to provide items needed & I left with a Happy wife.
June 2023 by Edmond Lam
I used to work here as a manager, but trying to be unbiased, this is a great River Island store!It has recently been revamped with improved decor and fixtures, which gives the store a fresh and stylish look. The store is also a centre of excellence for London, so the range of clothing lines is always excellent, and the store prides itself on good customer service.If there's anything not available in-store, the staff will happily check if they can order it for home delivery or click and collect.
June 2023 by Eileen Collier
Some really lovely summer outfits. The staff were very helpful
April 2023 by Maureen Scott Valins
It's like River Love Island, lovely for the young girls
April 2023 by Inga Jokubaityte
Horrible customer service, especially before the closing time, changing rooms and email receipts are not available closer to closing time too.
April 2023 by Natasha Jean-Louis
All staff are friendly at this branch . Was a great idea to have the Easter discount card yesterday as we definitely bought more we meant too!Thank you Jessica for being so helpful
April 2023 by Natasha J
All staff are friendly at this branch . Was a great idea to have the Easter discount card yesterday as we definitely bought more we meant too!Thank you Jessica for being so helpful
March 2023 by Jacqui
Always the best bags & coats
March 2023 by Archi N
Samira (Sam) from the river island Romford store was very helpful in my recent purchase. She looked up the right sizes online and backstore and with her help I got my perfect beige jacket... best regards Archana Nehra
February 2023 by Lauren M
Was browsing in store as I had spare time before I started work. Saw a lovely top close to the till when suddenly an employee out of no where who was sorting clothes said... "Of honey thats the petite section, that won't fit you." ? I was shocked to say the least as a size 18 women.The lady didn't even proceed to ask if I needed help finding anything... That was all she had to say. She could have just let me figure out for myself that they don't have that in my size instead of fat shaming me Infront of the whole store. I could have even been shopping for someone else for all she knew! I did come back into store later to talk to a manager about the situation to which she was horrified and greatly apologies and said she hoped this didn't put me off coming into store in future. She asked what time I came in so she can check the cameras to see who said this to me and have a word with them. I have been very hesitant to come back into store until today.... I came into store at 4pm. Store was empty, more staff than customers and not one employee acknowledged me... I wasn't asked if I need help, I could see I was being stared at like they thought I was trying to steal something.... Was very uncomfortable. I ended up purchasing a pair of heels to which I was waiting at the till for a couple of minutes whilst staff chatted on the shop floor. I spend a lot of money with RiverIsland mostly online as Romford branch rarely has 18's in store... Half my wardrobe is RiverIsland. This store needs to really sort out their staff. Treat every customer as if they are your best customer because they may very well be. Such a shame.
