March 2024 by Sarita Patel
Tracey from the branch was very helpful towards my problem. She was knowledgeable and nice. Well done Tracey, thanks for your help.
October 2023 by usman (maaani)
Reviews speaking themselves. 3 staff chatting behind the counter and I was the only one at counter but guess all 3 arguing why don?t you use machine. I had huge cash to deposit and I come to branch after months and months. Staff also told lie that if I deposit into machine I will save and when I asked difference could not prove. Staff has been trained to get rid of customers and they don?t feel any shame on that even all 3 were sitting doing nothing.Another argument came from one lady what if we close tomorrow then? I said well you will definitely close one day the way you doing and post offices are doing great service for day to day banking also. 99% cases we do not need to go to bank and when you need in 1% case then you get such treatment then they destroy your whole day with such treatment.Wish we have better friendly people in branches!
May 2023 by Gurmeet Mann
Worst branch, understaffed and slow, working at tortoise pace. They even talk slow to you. Need staff with speed and business focus to produce results reducing queue times not increasing them.
February 2023 by ian tincey
Staff are friendly, polite and helpful.
August 2022 by Stu Burr
Went into the branch at Chadwell Heath on 31st August at 10.30am. Asked to pay £80 into my wife's account. Told no, by the girl at till as I didn't have a card. Helpfully in a sarcastic way, told me to go to my own bank and transfer it. Not a smile, empathy or anything. Very surly, needs a course in customer service. The jobcentre to claim UC awaits this one.
August 2022 by The Bobster
Only bank left in Chadwell Heath and staff are always friendly and helpful. Can be busy at times.
August 2021 by Saadiya Shaikh
visited today 27/8/21 - waited in line to see the cashier, I get to the till, put a decent amount of cash in front of her to pay in, she said can you pay into the machine, I said I don't want to, she insists that I do, she ask why not i said i don't want to, I then said no problem give me the money back and I will go and pay into another account. I said as its a large sum of money I want to do it at the cashiers till, she said you can do it in three goes at the cash point - I said exactly ! I will have to do it three times at the cash till and once with you - doesn't make sense! she then pays it in my bank account. Stop arguing... others are waiting in the queue, absolutely useless and lazy!
July 2021 by LC
Went there today and the customer service was friendly although there was a short line you had to wait in to go to the counter (as expected). Also, as of the time of this review, the store closes at 4:30pm during weekdays. Closed during weekends as usual
July 2021 by Bbuvnnc B
Worst bank ever
July 2021 by Asda Smart Price
No stars if that was an option. Tried to open a bank account as a 17 year old, started the initial process online, went to the branch to hand in ID waited in the rain for over an hour and told will be seen soon every 10 minutes! The lady didn't tell me to sign the back of the form so got a call to come back another day, waited another 1 hour outside the branch. Was told will hear back within 5 days. Waited two weeks to be told by head office no paperwork was filed and apply online again. As a result my offer for part time work was retracted as I didn't have a bank account to get paid. The staff are rude, disorganised and never open the bank on time. I feel sorry for all the older people that have to wait outside in the cold and deal with the rude staff. I'm not going to bank with Natwest.
July 2021 by Sabba Hussain
No stars if that was an option. Tried to open a bank account as a 17 year old, started the initial process online, went to the branch to hand in ID waited in the rain for over an hour and told will be seen soon every 10 minutes! The lady didn't tell me to sign the back of the form so got a call to come back another day, waited another 1 hour outside the branch. Was told will hear back within 5 days. Waited two weeks to be told by head office no paperwork was filed and apply online again. As a result my offer for part time work was retracted as I didn't have a bank account to get paid. The staff are rude, disorganised and never open the bank on time. I feel sorry for all the older people that have to wait outside in the cold and deal with the rude staff. I'm not going to bank with Natwest.
March 2021 by Jamil Rahman
Customer service at this branch is terrible, i honestly don't know why natwest higher such lazy people, they really need to reevaluate or close this branch down
February 2021 by 321
Took over an hour to be served to take some cash out with only 3 people ahead of me in the queue.
January 2021 by AspireStandSucceed
No stars if that was an option. Tried to open a bank account as a 17 year old, started the initial process online, went to the branch to hand in ID waited in the rain for over an hour and told will be seen soon every 10 minutes! The lady didn't tell me to sign the back of the form so got a call to come back another day, waited another 1 hour outside the branch. Was told will hear back within 5 days. Waited two weeks to be told by head office no paperwork was filed and apply online again. As a result my offer for part time work was retracted as I didn't have a bank account to get paid. The staff are rude, disorganised and never open the bank on time. I feel sorry for all the older people that have to wait outside in the cold and deal with the rude staff. I'm not going to bank with Natwest.
January 2021 by Istaq
Took over an hour to be served to take some cash out with only 3 people ahead of me in the queue.
