November 2023 by Steve Seaman
Very helpful staff, but to be fair it was fairly quiet and if it had been busier I am not sure how the only two cashier positions would have coped. My query was dealt with quickly and resolved to my satisfaction. The advantages of dealing with live human beings as opposed to "Cora" cannot be overstated!
March 2023 by Johirul Hoque
Very disappointed, I'm looking around and staff members are walking around, no customers but a few and I've been waiting here for about 15 minutes and still counting.
December 2022 by bsy josh
My sister told Cheryl and her colleague were very helpful. They both single handedly managed a swarm of people Saturday afternoon. I am highly impressed by the service too. It was the smoothest service. I couldn't be more happier ?? ???????
December 2022 by Smith Fioty
Cheryl and her colleague were very helpful. I am highly impressed by the service. It was the best bank experience ever. I couldn't be more grateful ? ?
December 2022 by Makiese Tumbula
They work miracles. Sheryl is so delightful and deserves all the praise ????
December 2022 by Joyce Bofenda
Nothing beats a good instore service, thank you Cheryl for being so helpful and taking time to explain everything ?
October 2022 by C93 Fortune
Waiting in a slow queue for 10 minutes, lady behind the counter walks off with no explanation, no staff elsewhere in the floor and when they do appear they say "I'll see if someone can replace her for now" 30 minutes later she appears, 6 people in the queue behind me. No explanation, no apology, nothing, just resume the extremely slow service
August 2022 by bruce keeling
So slow in the queue and the lady behind the desk went off for 5 mins to get a drink I've been wanting 15 with a bad back now 5 in the queue behind me only one till open
August 2022 by Dale Panter
Great customer service
September 2021 by Anurag Gulati
This branch has the most helpful staff. Safe, Simran, Donna, Lea - all helped me out when I was going through a lot and my ID and my card was with the authorities. Without their support, I would have not been able to live that week.NatWest does indeed feel like home.Thank you to the staff at this branch. Xx
May 2021 by Neil Harris
I think the management and employees are trying to put this branch out of business by being as inefficient as possible. Schedule yourself out an entire day if you need to go inside for anything. Or better yet, just avoid this branch altogether.This review is based on dozens of experiences at the Romford branch
April 2021 by Tsveti Hristov
The most ridiculous bank at all time, they deserve Oscar for doing nothing, bunches of I****s
April 2021 by Usman Kashif
Given 1 star less because 2 metre restrictions not being followed, but otherwise the staff are friendly and always helpful
November 2020 by Abidah Khan
The design could be improved, looks like its stuck in the 90s. Service is good and doesn't get too busy
November 2020 by Simona Martin
Hi. For me and my family, Natwest Bank is the best in the world. I'm from Romania. When I first came to the UK, I went to several banks to get a bank card. Just Natwest Bank, did my appointment the next day, and it was a success. Whenever I had a problem to solve in the bank, in a few minutes, it was perfectly finished. Thank you NATWEST BANK??
