August 2025 by Bobby Bhatti
Car park not clear you have to pay I got a ticket where there is someone waiting to give tickets and manager if matalan doesn?t care
August 2025 by J L
NO FREE PARKING. signs everywhere says pay and display so I paid and went to the till to get my £1 car parking fee back after spending £56. Was told it was for charity and they wouldn't give me back my £1. Scammers, cover your signs that says £1 for up to 1 hour and £2 for 2 hours not the machines as the one i went to had the paper sign taped on ripped off. Staff said I should have read the sign and refused to give me back £1. Never coming back again. Will give my business somewhere else. Your loss for £1 parking. Absolutely atrocious.
August 2025 by S Richards
The manager and staffs are fantastic
August 2025 by Rizwan Rana
good value product nice sale
August 2025 by Fee K
This was a super quick visit. The staff were very friendly and helpful
August 2025 by Sanchit Mandhan Jaat
The staff was really cooperative and helping especially that skinny tall boy?.
August 2025 by KM
Stock, style and choice limited compared to past years. But it?s ok.
July 2025 by Nafisa Faiz
Dear Matalan Customer Services,
I am writing to formally raise a complaint about my recent experience at your Romford branch on the 24th of July between 4:00 PM and 5:00 PM.
As I proceeded to pay for my items at the self-checkout, I was informed by a staff member that I could only use the self-checkout if I had a Matalan card. If not, I would need to join a long queue for the single manned till available. This was extremely frustrating, especially as I only had a few items and could have easily used the self-checkout.
After querying this at other Matalan stores, I was informed that this is not a company-wide policy, and I was wrongly advised. I am appalled by the misinformation provided, particularly as I previously worked for Matalan for over a year and know that misleading customers in this way is unacceptable.
While I understand the aim of encouraging Matalan card usage, this approach felt coercive and left a very poor impression. To avoid further delay, I ended up creating a Matalan account on the spot just to be able to check out my items.
I would also like to raise concern about the lack of staffing. At that time, there was only one manned till open, with a visibly long queue forming. This added to the frustration of an already disappointing experience.
Please ensure your staff are properly trained and do not mislead customers regarding store policies. The individual in question was a young white male.
I hope to hear from you soon regarding the actions you will take to ensure this does not happen again. I will not be returning to the Romford store as a result of this experience.
July 2025 by Raxia khurram
Very crowdedand check outs are a challenge.
July 2025 by ?????? ??????
Big sale !!!!!nice products?
June 2025 by faisal sheikh
Convenient place, plenty of parking and good reasonable priced products.
June 2025 by Iqra Sohail
This store has a good variety of clothing to choose from.
June 2025 by Venkat Narayan Chowdary Madineni
Actually it's too good when compared to the competitors like Primark and M&S.
Best collections and availability of plus sizes at affordable prices?
May 2025 by Javid Akhtar
Wonderful people very friendly and courteous, the number one store for me , the best people I have come across working in a large outlet, keep up the good work
May 2025 by michelle weaver
First time shopping here . Great shop , Staff were very helpful . Great customer service. Will definitely be back here .
