August 2025 by Vijvlogs
There is a fantastic lady called Karen at HSBC. She was so polite and helpful! Definitely made my experience better and will not feel as anxious when coming to the bank for issues anymore
July 2025 by Bandula perera
There is a fantastic lady in HSBC Romford branch call Deniesha. Very helpful, very knowledgeable and very professional.
I would like to go to the branch because of her.
July 2025 by Gabi Popovici
Gemma was very kind and she help me whit my aplication.Thank you
July 2025 by Shanique Brown
Mandeep S was very helpful. Thoroughly explained the different bank accounts, great customer service. Thank you.
July 2025 by R L
Friendly and helpful! A great help in solving my issue and was proactive in helping with another issue I didn?t realise. Thank you!
May 2025 by Brenda Hammond
I would like to thank very much the 4 wonderful ladies who have assisted me with a very difficult situation . Their support has made a huge difference . Thank you
Helen Ford
Shahena Chowdhury
Anita Wescomb and Gemma Parkins
April 2025 by Peter Ball
Brilliant service
March 2025 by Radostina Dukova
Really happy with the branch. If is too busy - the machines are working. If any problem occurs a person is always ready to help. Thanks for the convenient place, too!
February 2025 by Albin K Joseph
Good customer service by Helen Ford .
July 2024 by Kishan Jagatia
What?s the point of having a hsbc branch if you can?t put money into your HSBC first direct bank card.
Pointless apparently it?s a digital branch they had their staff just chit chatting and couldn?t help me.
March 2024 by Romeo Lintin
So last year, I had to replace my bank card and I had to choose this HSBC in order to get it. When I finally got my card, I noticed that t' envelope had been opened, luckily my bank card was still there. I no longer feel able to trust this bank due to it. I should have made a complaint there and then but due to personal reasons I wasn't able to nor able to write a review til now.If you get a new bank card please make sure that it's not opened and if you do find it opened please report it and make a complaint there and then.
January 2024 by Anthony Mcallister
I went to HSBC Romford to open account for my mother who am power of attorney for they took my number because nobody seemed to know what to do haven't heard from them since very disappointing which was quite a large amount as well
January 2024 by John Wisner
No counter so largely pointless. Although why there is no counter when there isn?t a HSBC for miles is a strange one. On my last visit (this past Friday), the staff that are in the branch are of no use and not able to help with anything besides opening the door?Not that they even did that!
December 2023 by Md Shahin Alom Sunny
Exceptional Service from Shahina at HSBC Bank Romford BranchI would like to express my gratitude for the outstanding assistance provided by Shahina Chowdhury at the HSBC Bank Romford Branch. My brother, a newcomer to the UK, encountered challenges with the online application process when applying for a UK bank account with HSBC.Shahina's professionalism and dedication were truly commendable. She not only addressed the issues my brother faced with the online application but also went above and beyond to ensure a smooth and efficient process during his visit to the Romford Branch.Her knowledge, patience, and willingness to assist made a significant impact, turning what could have been a frustrating experience into a positive one. We appreciate Shahina's excellent customer service and would like to acknowledge her efforts in making our interaction with HSBC a positive and memorable one.Thank you, Shahina, for your exceptional service.Sincerely,Sunny
December 2023 by Md. Muhit Alam
I had an exceptional experience at the bank branch, thanks to the outstanding assistance provided by the bank officer, Ms. Shahina. Her expertise and professionalism made the process of creating a new bank account seamless and efficient. I appreciate her patience in explaining various account options and her attention to detail. Ms. Shahina's dedication to customer service truly stood out, making my experience deserving of a five-star rating.
