November 2021 by John Newman
Been a Bank of mine for a while now, the branch in South Street in Romford Town Centre, staff generally very helpful and positive, there was one whom was pear shaped but we don't see him any more. Probably just as well, persecutive character he was, no thanks.They look after you pretty well are polite and results focused. Smart uniforms and good equipment in the branches.Often queues but you get seen fairly quickly compared with a lot of other banks these days. Great service, mustn't complain. J!
July 2021 by Ashley Barnley
This branch closes earlier than it says, meant to close at 17:00 got there at 16:45 doors were already locked wasted an hour getting there, useless.
July 2021 by neil gardner
Lovely staff , very good
May 2021 by Ann N
Unhappy with a guy in the front door not polite and talking to long and people waiting behind but lady was very nice only this guy i not happy.
October 2020 by Ann Natabumrung
Unhappy with a guy in the front door not polite and talking to long and people waiting behind but lady was very nice only this guy i not happy.
July 2019 by Out of the blue
Very poor customer service. Had an appointment and no one was there to attend. They said that someone tried to call me several times but that?s a lie as my phone is on 24-7. Avoid this branch. Ladies at the door should retire do some back office work.
May 2019 by Mem Osmjo
Totally recommend it!! Had a problem with the name on my account which happened to be wrong, I tried a couple branches and none helped. A wonderful staff member solved my problem alongside her colleague in less than 10 minutes!!
April 2019 by Ambrose Campbell
Disappointing service by store manager. In person, waiting in queue (in front of 5 others). expected person to barge in front of me to front of queue because she had been in earlier. waiting long times in queue but other lady being aggressive meant she was allowed to steam ahead with her complaint. Manager needs some work place confidence skills and whilst this is laking, a ticket system. spoke a staff member here and in Hornchurch, was not listening to a word I said very rude staff, forgot to process my Direct debit which has cause me to be behind in my rent, then blames my council for error. Poor show
March 2019 by Online Building Estimator
Very poor customer service. Had an appointment and no one was there to attend. They said that someone tried to call me several times but thatâ??s a lie as my phone is on 24-7. Avoid this branch. Ladies at the door should retire do some back office work.
December 2018 by Aero Choc
Too slow , untrained staff, unhelpful,even the manager (untidy and scruffy too!). Should have seats in the queue line for the poor elderly people. Average queue wait is 30 mins.
August 2018 by Sarah Frakes
It's rather bad, you find you are waiting far too long in the quee and their not always at the desk to help you with any enquirys , it's gone down hill .
January 2018 by Barry Witham
I have to go with the new one at Romfgrd. Help me out always been my experience with the inf9
September 2017 by Anoop T
Good service
July 2017 by Graham G Man
Rubbish. Will only let you open a savings account at a time convenient for them. Not good enough. Go somewhere else.
July 2017 by Kelvin Baffour Ankrah
Nice staffs
