December 2023 by Ana B
Disgusting staff, so rude. Try to make you buy their rubbish qualities sofas, get insurance and other add-ons simply to make your bill higher and increase their commission. My sofa came late and damaged, no one cares to help once they've made the sale - their sole purpose. Would wholeheartedly recommend you go to ANY other store for better quality and better experience. Don't know how they're still in business.
November 2023 by Dave Purvis
Superb staff very helpful and not pushy ,
September 2023 by DENNIS
I had the Greatest service from Veronica who listened to and advised us on everything we needed to know. Well done Veronica!!
August 2023 by Muhammed Abdullah
Staff were very friendly and knowledgeable. Prices were fair and store was well kept.
August 2023 by Cliff Barker
Went to buy a Sofa got what we wanted staff were very helpful and friendly great range of stock and different styles to choose from.
July 2023 by Robert Farrell
Mohammed was very kind and helpful, has a good attitude and was not pushy on us to buy anything. Would recommend him.
April 2023 by Shivangi Yadav
Staff is amazing. Guides you through all pros and cons of any product and how well it will fit in your house.
April 2023 by Danish Sibghat
Rubbish Quality! Rubbish Service as always by Romford DFS never trust DFS and their false promises that they take care of your sofas. DFS never recommended beaware of their false quality promises.
April 2023 by hukum chawla
I ordered sofa on 13th Feb with delivery time of 7 weeks. it's almost 9 weeks with no sign of any delivery. Sent email to customer services but no response even after 13 days. Tried using chat option on their website but chatbot simply redirects to their order tracker link and closes chat. Customer service number also redirects to order tracker link. There are no updates on the order tracker link in last one month. Planning to visit store and look for options to get refund. would never buy again from DFS. Worst customer service.
April 2023 by Rahamat Ali
? Terrible after sale service from the Romford shop management, what a Joke!!! Buy sofa from here give massage every day to rise the flattened sofa. Avoid DFS after spending 4k plus receiving this service!! ?
March 2023 by Shahood A.
Dont trust the fake reviews below.I bought a sofa which was faulty and had gaps in between and the cushions were saggy. I raised a complaint and someone came to inspect and told me that these are normal issues that every customer have and I should have been told in advance after which I was asked to speak to Store Manager who very rudely told me that they will not do anything nor refund and asked me to do whatever I can.I raised a complaint and took legal action after which they agreed to refund me minus the 10% charge and asked me to pay 10% charge so they can refund me. After paying that i have been chasing them to refund me and they have been constantly lying that the refund is issued and can take time to process. I involved my solicitors again after which they told them that there are errors in their system and this can take time to refund.All their sofa are made in China not UK and this was told by their Manager who said that there can be minor issues when they are made as they come from China.I would recommend buying sofa from anywhere except DFS. Please go and check their facebook complaint groups where thousands of people have complained. Dont waste your hard earned money here just because you can get them on finance.
February 2023 by Paul Stevely
Would never by anything from this firm again had to have a repair done out of warranty 2 foam inserts that cost160 Eachas a good will gesture theyfitted them for nothing now the same probl goi g to p else where and buy so.ething elseeach
December 2022 by Ben Wager
Go and see Mr khan in DFS. Nice fella.
October 2022 by Manjeet Chaggar
I Purchased a sofa suite from this store. Mr Khan was brilliant absolutely and fantastic . he was so helpful. we have had the sofa delivered and as we were renovating we did not open it until about 5 weeks after delivery. he has been so accommodating and has asked me to email the store so that he can help me get the cushions even after the delivery.fantastic service all round and i would always buy from DFS ROMFORD STOREbecause of the help and service provided by Mr Khan. Five stars all the way!!!!!!!!
October 2022 by keshia boyce
Absolutely awful service, I ordered a sofa 5 month ago and it has still not been delivered, i have called customer service, they are just a middle man to the shop as you cant call the shop directly. every time i call the customer service they need to call and speak to the shop but cant get through, the shop hasn't called me once, i had to travel in to get an answer to where my sofa is. The delivery date keeps changing and nobody can tell me why or when i'm going to get it.I would never order from here again
