January 2024 by Jasmina
Robert at Carpetright Rom Valley is excellent and gave great customer service. He is very patient and knowledgeable so don?t hesitate and go see him.Thanks Robert .
December 2023 by Sherry robinson
Ordered stair, landing and bedroom carpets. Also replacement beading for the wooden floor which had to be removed to get the stair carpet up. On the day of the installation; the fitter walked into another room where I was getting ready to put a headboard from the room where he was laying the carpet. Didn?t ask, didn?t knock, just came in! Plus we are still waiting for the beading to be fitted and it?s now been two months. They get your money and then don?t care about the service! Should have known as on the day we ordered everything they had someone laying on one of the beds on his phone and another bed covered in bodily fluids which had obviously been returned and just put out on the sales floor!
December 2023 by Michael Yates
Excellent service from the sales assistant Caroline helped me with all my queries and there was no rush or sales pressure which was great. Carpet looks great and very pleased
October 2023 by Mikkie Sunday
Very helpful staffI will return
October 2023 by Gabriel Rizescu
Very good customer services from Robert Debrah from Rom Valley Romford
August 2023 by Shabana Saddique
Robert was friendly, very thorough and helpful
July 2023 by Peter Povey
Robert at Rom Valley Carpet Right was a true credit to you as a company. A very nice and polite gentleman. Many thanks.
June 2023 by Yogesh Sharma
Poor customer service and a rip off. They quoted £1900 for double stairs and landing ONLY. They added a discount bringing it down to £1200. The lead time was 4 weeks.I got a quote from Tapi Carpets and Taj Carpets for £560, fitted, better quality, thicker underlay and done within 48-hrs. Now that?s a Service.Carpet right are just rude. Long wait times to speak to someone. It?s crazy!
June 2023 by Moe h
Excellent quality carpets and very good and friendly customer services. Very happy with my carpet.
May 2023 by Ras Bansal
Husband & I have been carpet right customers for some time now, however we've never used Rom Valley store and decided to visit after receiving a mundane experience at the gallows store time after time. We were warmly greeted by not just one but two members of staff (Rob & Sharm) They were occupied with customers so we decided to take a walk around , shortly after we were sat down and our needs were discussed. Rob was very friendly and helped us decide on the range, we also spoke with the store manager Sharm who priced our order up to ensure we kept in our budget. Overall, really good service, friendly and the store was tidy and presentable. We will be visiting Rom Valley store again to order for our next project! Thank you guys, keep up the good work!
May 2023 by Mustafa Bux
Sham was really helpful about advice. Honest and forthright. We didn't even go with Tapi in the end, just out of preference for a carpet elsewhere but he went above and beyond to get us the best deal.
May 2023 by Annie Mercado
Very kind, helpful staff specially Alisa.. would definitely use the shop again.. many thanks! One happy customer here!
May 2023 by Danté Jacobs
My grandparents (both pensioners) having carpets fitted today, there was no one that came out to do measurements prior to this, they quoted my grandparents nearly £700, then they turn up to say they have to recut carpets they never measured to begin with and added an extra £400 + £100 labour, before actually doing a thing! You?re ripping off pensioners now?! Disgraceful!
May 2023 by John Harding
My wife and I had our rooms measured for new carpets to hallway, staircase , landing and frontroom , on Tuesday so we went back to carpet right to finalise our order the service we received from the store manager and Shamsur was excellent, I would not hesitate to recommend anyone to shop there.
May 2023 by R B
Husband & I have been carpet right customers for some time now, however we've never used Rom Valley store and decided to visit after receiving a mundane experience at the gallows store time after time. We were warmly greeted by not just one but two members of staff (Rob & Sharm) They were occupied with customers so we decided to take a walk around , shortly after we were sat down and our needs were discussed. Rob was very friendly and helped us decide on the range, we also spoke with the store manager Sharm who priced our order up to ensure we kept in our budget. Overall, really good service, friendly and the store was tidy and presentable. We will be visiting Rom Valley store again to order for our next project! Thank you guys, keep up the good work!
