May 2023 by Google user
On the 12 May, I arranged a collection of an item of furniture from my home address. The collection was due to be made yesterday 25 May.\\n\\nI waited in all day however no one attended for which I was furious and no one even had the courtesy to contact me.\\n\\nToday, I emailed the store who I had initially arranged the collection with, to ask them what had happened. I subsequently received a phone call from them. Without offering any sincere apology, all I got was excuses. \\\"Its not our fault as its a separate company who collects, we?ve done everything we should have? which infuriated me even more!\\n\\nWhen I challenged her back to say it IS your responsibility, she didn't like that and I was made to feel that I was in the wrong.\\n\\nI have raised a formal complaint with BHF Head Office into the way collections are managed and who is responsible.
February 2023 by QHIFAYAT OLAJIDE
Oh my gosh, had the most nasty experience with the delivery guys , they were so in a rush. Asking me to get back to the store . They left without dropping my sofa
October 2022 by Anna Masters
As everyone mentions you try and donate items and no one turns up for the collection nor does the store communicate with you to let you know. Awful when there are people are in need. Management - please make an improvement!
September 2022 by Emma Sullivan
Do not bother using these for collection!!!!! Booked in 2 weeks ago for sofas to be collected for noone to turn up or let me know! My new sofa is being delivered tomorrow and I now have to pay £80 for someone to get rid of mine!!
September 2022 by A T
Pleasant staff. Lovely well laid out items. Shop lively and clean well done x
May 2022 by Lizzie Cooper
Don't rely on them for collections, never turned up, never called, never gave a reason why. Called to find out what was going on, was told I would be called back momentarily, nothing.
May 2022 by Courtney Pownall
Had some bits to be picked up but refused all but 1 items due to mark's. You seen half of the stuff in store... Stsined, marked etc. So much for a charity and you're being incredibly picky. Not to mention no one picks up the phone. Won't be using this service again. Waited 3 weeks for collection for absolutely nothing.
April 2022 by Courtney Bird
Had some bits to be picked up but refused all but 1 items due to mark's. You seen half of the stuff in store... Stsined, marked etc. So much for a charity and you're being incredibly picky. Not to mention no one picks up the phone. Won't be using this service again. Waited 3 weeks for collection for absolutely nothing.
June 2021 by Kendra Hague
Great place to go to find vintage/traditional pieces. Especially if you are looking to upcycle or restore. Large selection of sideboards, sofas, arm chairs, dining sets, dining chairs, bed frames, wardrobes, drawers etc. Definitely worth checking out.
June 2021 by John Newman
New Review here soon.....
November 2020 by David Ross
As a person who does not have much money I thought this shop was a charity shop I went in here for cds a tv dvds and a sofa (did not but anything ) the cds and dvds were as the same price as the shops the sofa covered in stains was £150 covered in stains what a rip off
November 2020 by Rachael beach
Refusing to take a solid polished table with extended table part, with 4 chairs and 2 carvers just because there was a little mark. Thought this was a shop to raise money for charity? disgusting refusing to accept things they could still sell to raise money
September 2019 by Shivani Creations
On time service
October 2018 by Love Profusion
Disgusted with staff. Staff donâ??t know what they have on store and give the wrong information. Once realised they had on store what I was looking for, the till staff said that would have to serve another customer first. So I waited next to the item that I wanted. The till staff absolutely ignored me. They looked and they turned faces away. They were at least 3/4 staff. The one I spoke to clearly saw me there waiting and waiting. I end up leaving. Why waste my money when staff is not interested in selling? Very rude bhf staff.
July 2017 by Anoop T
Liked the shop. Affordable price
