November 2023 by Gordon Campbell
Arrived at 19.30 for booked table. They warned us there was a 30min delay in food however we waited an hour and 20 minutes till we even got some garlic bread. It appears the policy is to prioritise the kitchen to serve the take away market and they had an unexpectedly high number of orders. I have been eating here happily for many years so this is very disappointing.
November 2023 by Richard Hill
The staff were friendly and welcoming. There is, however, a problem to be addressed by head office. It took 1hr 20 for the food to turn up, which with young children is not great. From speaking with the manager and the staff, it's clear the issue lies with them taking on too many Deliveroo orders, which they prioritise over their restaurant customers. At one point I counted 6 delivery riders waiting to pick up orders. This is not fair on the restaurant customers - others were making similar complaints - nor the staff, who shouldn't have to deal with frustrated customers through no fault of their own. The restaurant is having to deal with more orders than it has kitchen staff to manage. Head office, take note, as this is not the way to run a restaurant and get satisfied customers or satisfied staff.
October 2023 by S A
The area was clean and very welcoming. The food was good but we waited too long to even receive the starter. What bothered me the most was that the people who came after us received their food before us.I was satisfied with my Vegan food.
September 2023 by Petya D
Ordered takeaway last night. What a disappointment. Ordered a large calamari. There were about 5 pieces in the bag. How is that £15? My pizza had a hole in the middle. The garlic bread was one fat dough ball, barely any cheese, may be two drops of balsamic onion, and burnt at the top. The only thing that was good was the pasta. Well done to the pasta chef. Everything else was just so disappointing, I wouldn't order from there again.
September 2023 by Rebecca Ava
I cannot fault the service here at all. Everyone who works here is a delight. We were waited by Daniel and he was absolutely great! A pleasure to have been served by him. I used to waitress and I can say he was brilliant!
September 2023 by Repair Centre
I usually at go to the restaurant in central on Wigmore Street however I was in Richmond and thought why not here this time.Very disappointing size of pizza. The Rustica is usually very long but the pizza chef made it really small and burnt some part of the pizza.Staff were excellent and the service was great.Long story short I won?t be going there again.
August 2023 by Akash S
Well located dinner spot in Richmond which the kids and I have visited many times over the years. Lovely menu and one outstanding member of staff, Roland who consistently looks after us and always makes us feel incredibly welcome. He is so professional and kind it's a real driving force for us returning each and every time. Great place, great staff and delicious food!
August 2023 by Robert P
The food was alright, but the service was so poor and rude that I genuinely couldn't leave a higher review. Our waiter was quite pushy, and behaved really strangely when collecting the bill. We felt quite uncomfortable at that point. Before we collected the bill, my partner felt the need to use a women's sanitary product, she went to the local store (Literally round the corner) to get one and we waited inside the restaurant. She returned and myself and her father waited outside. SHE WAS THEN CHASED BY THE MANAGER UP THE STAIRS ORDERING HER TO LEAVE. This is not acceptable. She was eventually allowed to use the toilet but left the restaurant in floods of tears as the manager would not believe she had just eaten there. Sorry to the kitchen team who did their job, but I cannot support this kind of conduct.
August 2023 by John Walsh
Fantastic real Italian Restaurant near the riverside of Richmond - Great place to eat & unwind in a very relaxing restaurant,food is great & drinks are awesome,served in very cold glasses - Staff are excellent,very friendly & helpful - I highly recommend you visit,when in Richmond Upon Thames Surrey!!!
August 2023 by Kuldev S
Roland was very friendly and helpful. The food was tasty and served on time. We will visit this restaurant again and would recommend it.
August 2023 by Sylvia Wydra
Was great experience assistant manager was lovely very welcoming! And out waiter karolina 5stsr service! Our kids jack and pebbles enjoy it so much thank you ? xxDietary restrictions: None
August 2023 by Cliff Jordan
The caramalised onion flatbread was yummy and the sticky pig half and half pizza was really yummy. Limited kids menu but 3 courses for £7.95 was goodKid-friendliness: Kids menu with activity sheet
August 2023 by Mariana Volentir
The food was absolutely amazing, everything was fresh and very tasty. Also, even though we did arrived 30 minutes before opening time Roland welcomed us and let us in. Will definitely recommend this place to our friends and family.
August 2023 by Kamal Shethwala
Not the same Zizzi we used to have Pre-Covid. Very few vegetarian options in menu and even fewer are available in the restaurant.Sunday early evening and staff looked bit tired and almost done for the day. Items we wanted were not available. Kids set menu was a joke with 2 carrot/cucumber sticks as starter, 2 spoonful of boiled pasta with 1 spoon of boiled tomato puree as mains. Adult menu is expensive and quantity inadequate for a decent meal, though taste is still good.Toilets were out of order and overflowing, creating hygiene issue throughout restaurant floor.In summary, OK experience as expectations were high since this used to be our favorite restaurant.Vegetarian options: Not many good options available for vegetarians. There used to be good pasta options few years ago like Penna alla Pineta, Fusilli alla Genevese, Calzone Clarissa etc. Now available options are bland with only sauce on top and no vegetables added to it. No Calzone options for veg.
July 2023 by David Pittilla
Good meal, fair price, great staff
