July 2025 by Adam Jaber
Ali was very good helped me with everything I was searching for and gave a an incredible service
July 2025 by Norbert Kowalski
Completely useless customer service.
May 2025 by Quentin Parsons
Problem with broadband but they just got me to dial their helpline for 40 mins on my phone. No real help though pleasant. Would not recommend Vodafone for service.
March 2025 by MOHI UDDIN AHMED
Worst customer service. I went for VOXI solution and the girl was telling me VOXI is bad operator. Upgrade in vodafone and makes me more annoying cause I am using Voxi for 3 years and I came for voxi problem. She was like either upgrade in vodafone with her or don?t talk about anything. I even show the webchat that they told me to go to any Vodafone store for solution but she was denied and just asking to upgrade in Vodafone with her. Totally rude service.
January 2025 by Oleg Sarzhin
Came to set up eSIM. However Tariq and Ali who were helping me out went few steps beyond and managed find a way for me to optimise my bills and save 25% of it. Thanks a lot!
November 2024 by Timothy Cox
Why was somebody asking for my card details,legal or a scam
October 2024 by L W
Strongly advise that one avoid
June 2024 by Lisa Barnhurst
I have deep concern and frustration regarding the recent experience my family and I had with the Vodafone service. My relation, who suffers from Alzheimer's disease and is prone to seizures, relies heavily on his mobile phone to contact emergency services. Despite this, we have faced repeated obstacles in our attempts to have his SIM card reconnected.
My relation visited the Vodapone Hammersmith store with valid identification, seeking to have his SIM card reconnected. He was informed that the reconnection could only be done through the online chat with a technician. Despite the urgency of the situation, this critical need was dismissed, and he was sent away without assistance.
Following this, a family member visited the Richmond Vodafone store, only to be told the same thing: the SIM card could not be reconnected in-store and the online chat was the only option. This runaround not only wasted valuable time but also left my relation without the essential service he needs for his safety.
On our third attempt, we used the online chat option as directed, but to our dismay, we were told once again to visit a store for assistance. This contradictory and inefficient handling of our request has caused considerable distress and put my relation at great risk.
During our interaction, we spoke with a customer service advisor named Raman and a manager named Harpreet Kaur. Despite explaining the critical nature of our request and the vulnerability of the customer involved, no effective action was taken to resolve the issue.
I urge Vodafone to address this matter immediately. My relation urgently needs his SIM card reconnected to ensure he can access emergency services when necessary. Your current process is not only inadequate but also dangerous for vulnerable customers who depend on reliable mobile service for their safety.
I hope Vodafone provide a prompt and effective resolution to this issue. Additionally, I request that they review their procedures to ensure that other vulnerable customers do not face similar obstacles in the future.
January 2024 by Mark Dorward
One person on duty.Waiting here for 20min and not even acknowledged yet.
December 2023 by Aleksei Anikiev
Came to this place on 7th of November to check available phone numbers for esim and possibly sigh a contract if I like one. Provided my Barclays card and warned the adviser that I don?t use this card - the reply was that we can check and maybe it will work, maybe not. After 30 mins of doing paperwork and preparing for the plan I was told that the card was rejected and I?m unable to apply for the contract for 90 days, the advice of getting Monzo followed. I was shocked because I wasn?t warned about 90 days block beforehand and I have a perfectly working Revolut. So I wasn?t fully informed of the terms. I left, but felt angry about this situation. Advised didn?t even say sorry, just told me that he warned me that card may not work.So I grabbed new Vodafone physical sim from home and came back 15 mins later to make a formal complaint and ask if I still can use new physical one (I liked the number on it, the same reason I wanted to check available numbers for the esim on the first place). There was the other guy who listened to me carefully, helped me file a complaint, explained to me that the block does not affect the physical sim cards and helped me activate mine. During this time the first adviser heard the conversation and suggested to try making esim from my physical one with freshly paid pay-as-you-go, I agreed and after half an hour of manipulations with my phone and the computer he said that he succeeded but the phone number is RANDOM - I was furious!To make the long story short, I came in for the nice phone number and a contract and after AN HOUR AND A HALF came out devastated with the block on applying for the contract and no esim.By the way, the second adviser took the photo of my credit score (I have a really good one) and sent it to the support team.Today is 24th of November - nobody contacted me.
October 2023 by aisha ?Khaled?
The team are very helpful and I appreciate they effort to make me satisfied with their service
October 2023 by Dave Christie
Worse customer service ever. I went to collect my pre ordered phone. 2 agents, both sitting around doing nothing but refusing to serve.
August 2023 by Matthew Amyot
Great service, thank you Team Vodafone ?
April 2023 by Lisa Larcombe
The service was poor. They couldn?t match the online price for an upgrade. As a loyal customer they made me feel like I was wasting their time although they didn?t have any customers in store. A waste of time. Don?t bother visiting this shop.
April 2023 by Samuel Pecker
I have never experienced such disgusting service I have ever experienced - the Richmond branch should be closed down if you ask me
