August 2023 by Ethan Potter
Ripped the buttons off my suit trousers while dry cleaning and didn?t tell me, not impressed, will not return
January 2023 by Adil Mahieddine
Nice local laundry and really friendly staff
January 2023 by A Mahieddine
Nice local laundry and really friendly staff
December 2022 by Inês Liberato
Everyone was very kind and helpful. They have a good variety of machines, so there is no waiting time to get your load in!
October 2022 by James Winch
Avoid at all costs - read the other reviews.
August 2021 by CarpetcleaS
Very Much Good Blog about dry cleaning and Laundry relevant, in this blog you told that how dry cleaning is important for us and its benefits. Thair are many of the companiesthat provides outstanding services of Cleaning, dry cleaning and laundry.Dry cleaners in Richmond also very much good and best in all over the London , Kindly keep writing... are you share again such type of info .
February 2021 by Kirsty Myron
Still covid hours - shut at 4 pm. Also quite expensive one coat cost £15 to dry clean - waitrose can do 4 dry cleaning garments for £24.
June 2020 by DaviesA-76
The owners are absolutely lovely - they are genuinely concerned about giving a good experience to customers. My silk blouse was stained badly, and they did an amazing job at making it look brand new.
January 2019 by Art deco 78
Rude and unattentive and when i asked why is the soap powder so expensive she said dont buy next time.Over priced.£9 total just for a laundry mat.
December 2018 by clarke jones
Took my shirts and suit to get dry cleaned. All done to a good standard, promptly and at a good price. Opens early and doesn't close until late - so useful for 9-5 ers who work in town. Would recommend to others.
September 2018 by Sam Sheppard
They're great. Amazing service from Village Dry Cleaners
September 2018 by krypton 78
Rude and unattentive and when i asked why is the soap powder so expensive she said dont buy next time.
May 2018 by BronwynW-1
Awful experience here! No recomnendations to travellers who want to come here to wash their clothes. Staff were helpful to begin with until the washing machine we had used malfunctioned and they didn't want to know about it! Put our clothes on 3 times to attempt a complete wash, each time telling us "20 mins".. each cycle went for at least 45 mins. Then couldn't put on a spin wash only so had to do another cycle!! Sat for nearly 3 hours to complete 1 small load of washing and we took it away half wet as we had wasted a half of our 4 precious days in Richmond. Made out afternoon plans completely messed up, no apologies, largely ignored us, never said anything when we left and weren't offered any compensation! Stay away travellers and don't give them your service!!
October 2017 by annie jameson
you SAVED my wedding dress!
September 2017 by Steve Fabolous
AN ABSOLUTE DISGRACE - AVOID AT ALL COSTS.
I used them recently to press two shirts and dry clean a hat ahead of needing it on holiday, which I was going on the day after collection.
I picked up the items and when home I realised the hat had been shrunk. I took it back to the shop and in the first instance was met by an insistence that the shrinkage could not have happened there despite the hat fitting when I handed it over and not fitting when I collected it. The man I spoke to told me that someone would be in touch the day after to discuss what would be done.
I was then away for two weeks and no attempt whatsoever was made to contact me.
On my return I went in to the shop and faced the beginning of what was to be a barrage of terrible customer service, bizarre unpleasant accusations, promises made and broken and more.
The owner (who later claimed he was merely the manager) accused me of having it cleaned and shrunk elsewhere and trying to get them to pay for someone else's mistake - leaving aside how utterly bizarre this suggestion is, how grubby is it to accuse me of this?
He then tried to tell me that he had no responsibility to make good any damage or loss, despite this absolutely not being the case in consumer law.
He proceeded to make a series of insulting offers - free dry cleaning (as if I would ever use this place again), a few pounds to cover 'inconvenience', before telling me he would be in contact a few days later to organise a cheque.
Yet again, despite promising to do so, he did not call me so I went in to the shop to try and get it done once and for all. The women who work in there, for some unknown reason, appeared to be angry with me as if I was somehow in the wrong and were all extremely surly and rude. A cheque was produced eventually, for the wrong amount of course. The man was summoned on the phone who told me he had deduced the cost of cleaning (I had already paid this) and (I quote) "other deductions". After an angry exchange finally he paid me almost the right amount and that was that.
Nearly a month to fix a problem they caused and they should have sorted out immediately. I don't mind that the item was shrunk, I appreciate sometimes these things happen. I do mind the treatment and service I received afterwards which was little short of disgusting. I will never use this place again and I would urge others to think very carefully before doing so.
