July 2025 by CFB
friendly, helpful staff.
July 2025 by b e a t a
Store ok but personel is slow and not helpful. I made two visits there in 10 days and the expierance was the same. Self-service checkouts are OK as longer everything is working smoothly but during my visits each time I had to move my groceries in a shopping basket from one checkout to another (couldn't move forward using 4 of them one by one). Assistance was nowhere to be find. There were other customers just like me trying to get assistance.... and there was no help.
My friend who was also trying to pay for her groceries at the self checkout, got frustrated, lost her patience, left her groceries behind and left the store. I continued and wait for an assistance since I needed some groceries items for my cooking that day, but I was also frustrated. I asked twice the lady behind the glass to send someone to help us. She said someone is coming and we waited ....and waited.
Tesco, you need one person to be at the self-checkouts all the time!
June 2025 by Harry Jones
Venetia was very friendly and helpful
June 2025 by Clarissa Follmann
Extremely upsetting experience at Tesco Richmond today. I entered the store with my fully trained assistance dog, clearly wearing her identification badge. Within a few minutes, three different staff members approached me, with one shouting at me from across the store and demanding I leave, despite seeing the ID. I was humiliated and harassed in front of other shoppers. Even after confirming her status multiple times, I was treated with suspicion and aggression. Another customer even stepped in to say the staff were being rude. This store clearly lacks training on disability rights and assistance dogs. Absolutely unacceptable and discriminatory. Better shop elsewhere.
May 2025 by KJ Boombox
Hi I'm kj boombox from hounslow east, and tesco service is proper nice and calm
March 2025 by Roman Kornev
Apple pay not working, don't waste your time
February 2025 by Evie Lightwood
I think her name was Vanetia! Or Valentia (sorry) but She was so lovely and helpful even when it was busy so thank you so much! A genuinely lovely soul
January 2025 by Paul Moore
Self service tills, so shopping with zero human interaction. After dark and not too busy, so created a strange shopping environment. If you want busy or a more pleasant shopping environment, maybe Tesco metro not for you and use the other chain nearby.
January 2025 by Ozkan
It's easy to find almost everything. It's practical, though it could be designed better, but it still works well.
November 2024 by swxcbv
I have been consistently using this store for the past five years, and I've always been met with excellent staff, and all of them are more friendly than most other Tesco's I have had to use. I'm absolutely shocked that so many people have an issue with the staff here.
If I could give 10 stars, I would, but sadly this platform only has five...!
November 2024 by Negin Rzn
went to Tesco to buy an energy drink for myself, but my friend, who is 16, was with me at the checkout. The staff refused to sell it to me, claiming it was for her, even though I clearly said it was for me. They insisted we leave and buy it elsewhere, which was incredibly frustrating and disrespectful. It felt like they were making assumptions without any basis. The two employees, both of Indian descent, were rude and dismissive, providing awful customer service. This was a ridiculous experience, and Tesco needs to train its staff better on how to handle these situations professionally and respectfully.
October 2024 by Rich E
By far the worst customer service I have come across.
Sunday 13th October 2024 at 15.30, Assistant on the self checkout area. Male with ZERO customer service skills!!!
August 2024 by Alex Hudáková
Only adding one star because I can't add 0.
ABSOLUTELY AWFUL store and staff.
Disinterested, rude, lazy and useless staff.
Don't bother coming 2 hours or less before closing (at 12am) and expect ANY help however basic such as paying by cash?? - apparently cash doesn't exist after 10pm purely because at least 10 staff you see around are busy standing around all card only self check out looking miserable, stand around or pretend to clean. Apparently in the evening (sometimes all day really) customer service doesn't exist whatsoever.
All you get is rude replies, card only answer, everything closed 2 hours early answer, can't send parcel because it's closed, can't pay cash because cash is also closed?? Laziest staff I ever experienced.
Not to mention there is no specific openings hours mentioned anywhere on website as to any areas closing early (2 hours early) and you can't use legal tenders only card and check yourself out whilst they stand around annoyed if they have to move let alone help in any way.
When they finally and it maybe help, it will take silent 20 minutes waiting where they ignore you and look even more miserable after you have to argue with them about absolutely anything.
Honestly, never in my life I experienced as bad service as in tesco George street.
Great job employing people, takes a talent to find as horrible staff as you do ??
August 2024 by Dhrumit Devani
Some staff is not giving answers properly.
July 2024 by Jora Saran
Because Jubilee Saran Is The Tesco Mobile Voicemail Service.
