December 2023 by Shideh H
Always very helpful
November 2023 by Judith Ewin-lambert
Excellent pharmacist . The gentleman is extremely helpful
August 2023 by sophia ZHOU
The pharmacist lacks responsibility that he didn't know how long my 6 year old should take the prescription medicine, after confirming the doctor's instructions to take the medicine for only 5 days, he still gave me one bottle of unmixed powder without any warnings or instructions to mix the medicine with water, which caused my little one to overdose according to the label. Luckily it's just antibiotics and didn't cause any serious damage but some bad appetite, but it could be much worse in other cases.If you have to go to this pharmacist for a prescription, make sure you check the medicine to be sure
February 2023 by Adrian Smith
Terrible service, rude staff. How many more bad reviews before they should be struck off? In this line of work you should not have ONE bad review, let alone the amount they have. I know 3 people who have all had issues with this pharmacy.AVOID!!!
December 2022 by Heather Shipley
Staff always helpful,my husband andI have been assisted promptly and cheerfully for the past 5 years since we came to live in Richmond.
November 2022 by Viviana Uyaban
It takes ages to be served, no matter what time of the day you go. Their attitude sometimes is as if they are doing you a favour. Most of the times when picking up prescriptions they ask you to come back or keep waiting with no consideration.
February 2022 by P K
I seldom post reviews when I have had a bad experience but I feel absolutely compelled to review on this occasion. I really must echo the bad reviews on here. The attitude of the staff is positively nasty. I've put up with unprofessionalism and rudeness for some time now when attempting to use their services. I put it down to lack of training. However as I am very local I stuck with using them despite the general bad attitude. Unfortunately I've had to speak to the actual pharmacist over the last few days to try to seek advice on my prescription. It all made sense suddenly, this is where the staff get the attitude from. I've never come across such a rude, obnoxious and arrogant man in my life. Positively unhelpful and refused to assist me as I was not a privately paying patient apparently(?!) but had an NHS prescription. With it came total hostility and rebukes on me wasting his time! I have privately paid for vaccinations here on many occasions but your regular custom is worth nothing here! Avoid at all costs!! Would give no stars if it was possible.
November 2021 by Sue
I have been coming to Springfield for my prescriptions for a number of years. Dr Sam offers a brilliant service, fast, efficient and totally reliable.
September 2021 by Johnny Shields
I was using this pharmacy because I lived a few doors away from it for over 20 years. The owner seemed nice & I felt I was dealing with someone who I developed an affinity over that time as well as him being local.When my doctor suggested delivery of my meds & being that l lived doors away & had been using them for two decades plus! caused such offence perhaps I should have known that my long standing custom/loyalty was worth nothing.In late January I moved & therefore had to change doctors however Springfield Pharmacy was still very local to me & thought that my long standing relationship with the pharmacy was worth keeping. For some reason the pharmacist did everything in their power to be rid of me. When I explained that I had been with them for so long & wanted to keep getting my prescriptions from them......I was met with a grimace & an almost hostile attitude. This is a local pharmacy not Boots or a large corporation. It was so disappointing to know that my custom & continued loyalty was for some reason not appreciated at all. I have spoken to other locals who have been with the pharmacy also for years & they too, on suggestion of delivered prescriptions were treated like pariahs!Now I regret ever giving them my custom at all. 22 years was worth "diddly squat" & I shall be going elsewhere with my prescriptions. I waited for over 25 mins for a pre- ordered prescription, it felt like this was purposeful! Such a pity because I really trusted the owner of the chemist, should have known better when my surgery voiced doubts about him.I shall go in future to where my custom & loyalty is valued
May 2021 by Setareh Golchin
I am very surprised by the negative comments. I've been dealing with Springfield Pharmacy for a few years now, the gentleman that I speak to (who I assume is the owner) is very polite and friendly, the service is amazing, my meds are always dispatched the same day! I've always been very pleased with the service they've provided so far.
May 2021 by Steph Wade
This pharmacy is absolutely amazing! I've been with them via phone for over a year (they're not my local pharmacy but they have specialist medications) and they always know exactly who am, what products I've already bought/will require and always, always, go above and beyond in their level of service. The word 'efficient' falls short of conveying how efficient they actually are. My husband was having immense trouble getting an item, no one would help us and it was extremely frustrating dealing with several of the big chain pharmacies who don't know and don't care about this medicine or their customers. Having gone around in circles with answers to it's out of stock (and I can't be bothered to find out when it will be back) to, 'that amount doesn't exist' ? Worn out by their attitudes and lack of knowledge, I rang Springfield in desperation, not only did they have done, they found out whether they could get enough to complete my order whilst I was in the phone. It took less than 3 minutes to sort the whole problem and the medicine literally arrived next day at my house. So pleased with the service here, I wish every Pharmacy was like this! Thanks again Mrs S Wade
March 2021 by Astrid Bartlett
I have used this pharmacy several times now for a mail in prescription. When I call the service I receive is personalised and helpful. Pharmacist is always pleasant and patient calling me back if necessary. My prescription is always dispatched promptly and received in the mail extremely quickly.I would highly recommend! First class service that is hard to find nowadays.
March 2021 by Hellena Demetriou
I had the displeasure of visiting this pharmacy today. Terrible service by a twenty something male and I had to shout my question as he was at the back of the shop and could not hear me . I then asked if he had any hand sanitisers. He said no but suggested masks . He brought some out and when I asked how much they were he almost whispered £10... I said no and then another colleague popped out and said ?but we have these too at £2 each...? I asked why this wasn?t mentioned before and was not given an answer . I said i would be mentioning this terrible customer service on social media and heard the first male laughing as I walked out of the shop! Dreadful behaviour do NOT go to this pharmacy unless you want to be conned and mocked !
September 2020 by Samanthi Veness
Pharmacist very indifferent when I asked him to help me get my parcel he said the lady who deals with parcels was out. Fair enough. I waited a few minutes and when she didn't come I asked again if he could help. To which he replied 'well it's your choice whether you want to wait or go'. Honestly his tone was so hurtful and rude. And then he waited another minute before he ringing his employee and she came immediately!
July 2019 by SassZi SassZi
Very helpful, great response time and fast delivery thank you. Recommended by private practitioners for specialist requirements
