May 2023 by Gimmy G
Thank to women Raliqah at Richmond-Surrey branch who served me on Monday. She was kind and professional at her job. She clearly understood my request and provided me with exceptional service !Thank you Raliqah !
May 2023 by Andrew pearman
This branch is one of the best in my area they have been helping several times with my account.
April 2023 by Xanthi Giallousi
Two weeks after I provided my proof of ID for them to scan and send to Santander HQ, I was informed when following up that they (HQ) never received the papers. As a result I missed the ISA deadline. Not impressed at all!
September 2022 by Richard Carswell
Sharon helped me (Adrian) to unlock my pin number on a very busy day at Richmond branch. She is always very helpful and kind. She knows what she's doing. Thank you, Sharon.
September 2022 by Mr Neutron
Q: what do you call a bank that closes at 3pm?A: "of no use whatsoever"
May 2022 by Darling Aspen
Sleeping at work at desk out of 40 min 30 min black lady wotj mask and gloves slept with closed eyes by time was on phone her name something ?Isla ? something like that. Should be fired from work!
February 2022 by David George Adams
Travelled all the way to Richmond on Tuesday the 8th only to find bank closed due to covid. It would be nice if the web Site stated closed. Impossible now to talk to anyone on the phone, if I go tomorrow will the same thing happen. Need to update phone numbers and pay in cheques. The country is going to rack and ruin over covid.
December 2021 by Lien Nguyen
I don't normally write reviews, but felt the need to balance out the negative ones (which were definitely a lockdown effect, nonetheless valid) as I had a very delightful visit yesterday. The staff member who greeted me at the door was such a lovely gentleman. While I was being served in one of the booths, I overheard him consoling an old lady who got harassed on the streets and came in to Santander for safety. He sat with her the entire time until she got picked up by her daughter to make sure she was okay.The staff member who served me in the booth was equally as nice and patient, and I went in there to close down my current account 20 mins before the branch was closing...
July 2021 by Guillaume Borkhataria
This was my first time in the branch and two members of staff were very curt and impatient, verging on rude. I had arrived 10 minutes early and the first words were "what you want?" After I waited outside untill the proper opening time and They made it seem like they were frustrated and exhausted merely at the sight of me, and the interaction with them was filled with Interruptions and sighs. Additionally the information they gave me in branch was completely contrary to what I received over the phone. They did everything they could to end the conversation and get on with whatever else they had. I know we're all tired and frustrated with lockdown, but their behaviour is still really shocking for a bank.
July 2021 by John Docherty
So difficult to find a contact number for this bank. And then when you do, have to navigate so many menus. I'm trying to organise transactions via power of attorney but this bank just adds to stress of the whole thing. Not fit for use.
July 2021 by Craig Clarke
Really helpful and friendly staff and great to have a branch in Richmond, long may it last. Note that the Richmond branch only opens 10AM to 2PM during Covid-19 times. Make sure you check times before you visit.
July 2021 by stephan aengus o goodson
Staff patronising impatient and unhelpful.
September 2020 by Spencer Burke
What an awful experience, waiting to be seen and then getting redirected to a machine that didn?t help me one bit, in that time the people waiting behind me were being served! When I walked back to the counter the lady had gone, and she came back she told me that they do not allow dogs in the bank but I will still serve you, I explained he was a service dog as he is serving my PTSD anxiety and is also a diabetic hypo alert dog ? We only allow guide dogs? I explained he was a service dog which she explained ? People could be allergic to dogs?!!! What a pathetic answer, i?ve been in and out of Richmond branch for years with a dog and this is the first time this has happened I am disgusted! He was doing his Job by nosing my hand and tugging on his lead as my Anxiety was increasing!
April 2019 by ali Javidmehr
Very good staff, Working with the sense of responsibility, Ms. Gema Luque Ruz was very efficient, I recommend this branch
January 2018 by Pav K
Good branch, very nice staff. But they do need more machines inside for withdrawing/submitting money etc. as there is only one compared to two outside.
