October 2023 by Jagmeet Kaur
I had to come in for a refund the other day and a colleague named Joseph was very helpful he spent around and hour talking to customers service for me and was just over all very friendly and helpful. Thank u for the help.
August 2023 by Mirko Malisan
Quite a nice store in the center of Richmond. Have it used it often in the past. It has a bit of everything. I went in today because there website said they had stock of a particular product I was looking for. They didn't have any stock of the product and when we told the store manager, they didn't bother checking their systems or the storeroom. They just said they didn't have it and the website shouldn't have said that they do.
August 2023 by George Boothroyd
Staff are brilliant,always very helpful not just telling you where your product is but taking you to the correct place in the store.
April 2022 by Barry Reed
Ordered on line, but allow 24hours before collecting....not crowded and very helpful staff!
March 2022 by Juliet Valdinger
Enormous thanks to Connor - who helped me solve a problem with a product that I bought somewhere else! I hope his salary reflects how valuable he is to the team.
September 2021 by Roxter Sene
I can honestly say that the service, attitude of the staff at Robert Dyas is one great reason to shop at these stores. .Real people who truly care .Don't take my word for it .Go ask Brandon. The rest of the team is also good in Richmond..it's worth supporting good ethical local business God bless you
August 2021 by Viraj Chauhan
Good place to shop overall
July 2021 by Helen Suddards
Only store that had what I wanted (carpet deodorizer!)?staff really helpful/ readily available?
March 2021 by Sutapa B
This is a gem of a store and possibly the largest Robert Dyas I have come across. It is such a great help that it is open during the lockdown, serving many essential things that I had to get! When you are in lockdown for many months a lot of things become essential because you have to do everything on your own. Therefore, vacuum cleaning bags, caustic soda, Dylon colour runner etc etc becomes profoundly important. The guidance to choosing light bulbs is way more helpful than Argos or Homebase. The only reason I have given 4 stars is because, the staff were not quite do knowledgeable about products. The blonde middle-aged lady had recommended I buy Catapult (which time-tested useless product and harmful to plants). I asked her about Lion poo and she did not have a clue. I just had to rely on my friend's word of mouth. But, overall this is a store we can't do without!
March 2021 by Natinho Lima
Staff are brilliant. It makes a difference to shopping. Small compact store. Usual brands, good prices. Particularly handy for spring gardening accessories, fertilizers and some decor.
October 2020 by Christina Kung
The staff seemed never been trained to be efficient and the queue to pay is always long. The customer service has always been hit or miss.
October 2020 by Lolli Pugh
It's a great place for household items and the staff are very helpful
October 2020 by TERENCE J SIMMONS
Handy little shop.Dye for clothes..., cotton for sewing, samsonite bag,1/2 price !
October 2020 by Anthony Williams
Maybe I was just unlucky but my experience of this store was terrible. The customer service was an absolute joke. The sales assistant I spoke to in the store was rude and unhelpful. When I asked him if the light bulb I was thinking of buying was suitable for my lamp (which I had a picture of) he just sort of grunted with out even bothering to look at the picture. I?ve shopped at other branches and found the staff generally helpful and knowledgeable about the products but this branch I have to give a big thumbs down to I?m afraid.
January 2020 by Rory Chapman
Bought an electric shaver that had already been used and returned by someone else..There were bits of some chief's hair on it when I opened it! When I went to return it I was offered no apology from the glum young lad behind the checkout.
