February 2024 by Uranium MC
Possibly the worst experience you can have. The 'shop' is dirty and unkempt. The wife sits there doing nothing, the postmaster is a grumpy idiot. When they had the Sonja newsagent, he had to be a taxi driver to make ends meet. They tried and failed with the lottery but he landed the role as a post master. He will do anything to con you for additional payments or say that he won't accept anything that he doesn't have room for. You often have to queue outside as the wife doesn'tlike more than two people in the shop - apparently a Covid throwback. She does not wear a mask just a face of disdain. I'm going to try and get the Post Office (though they are as bad as the office to recind his licesne). Disgusting. Sadly, all post offices in the area are run by characters like him.
February 2024 by Bella
Stood in the que for 30 minutes and there was a heavily pregnant lady in front of me in the line holding the parcel the size of a shoe box. Not only did they refuse to take her parcel because it was ?too large? but they also ushered her out of shop! We all pleaded with the managers on her behalf and not to make her go to another post office but they were just awful! Disgusting behaviour
January 2024 by Abbiline Mendosa
Prize for worst post office in the UK!! They refuse to take large parcels (not even that large!) as if they?re not a post office?? How stupid. Opening hours are ridiculous as well and always queuing. Time for new owners who have integrity as post office owners and take responsibility and care in their job.
January 2024 by Bruce M
Totally closed between Christmas and New Year. What a joke considering they only open 4 hours a day during the week only....
January 2024 by L B
Why don?t just close the place?Unhelpful and annoyed looking manager, only accepts cash for stationery and rarely open.I rather walk the extra 35 minutes one-way to drop off my parcel at the Richmond post office than entering this place.
December 2023 by Simon Whitby
Same story as other reviews. Won?t take parcels, and will wait until you?re at the front of the queue to tell you. No signs displayed about refusing parcels or pre-paid packages
December 2023 by ANAHITA SHAMS (wine lover)
The most unhelpful people working here. I am so sorry that I had to go in. In my opinion the Royal Mail should have more control over these shops.
November 2023 by Lucia Hargasova
I am wondering why this is called post office. The opening hours are a truly making fun of any working person, closed weekends , when it?s open there is most of the time a big queue that takes very long time and the service is poor. It?s like you arrived in 1970. Avoid if you can go to a different one.
October 2023 by Cheri Hillk
I am currently devastated as I am from the United States, and I made a Stunning Quilt for an Australian citizen who just had brain surgery ? this quilt was to help her inspire her and help get her better. We love her very much and someone in your post has nipped it when I say that it?s missing in action. The box is unfindable I?m just sick in case anybody cares I want to search for it in the Kew post.- the tracking number from the United States customs is CH195987981US this item is hand made with love by Me!!! For one of kindest people I know?.I am devastated.!!! if it miraculously appears, could you reach out to me at cherihillk@Gmail. Good day ?
September 2023 by jess craig
Terrible service!!!Tried to leave a pre paid parcel and the ?post master? refused saying it was too big and he had no storage space. This is ridiculous!, there was plenty of space with the parcel bags. I think this man needs to retire, he is not offering a postal service which he is getting paid for.
August 2023 by Sally
Terrible place. Refused to take my parcel with prepaid label as 'too big' (Shoe box in a just slightly bigger box). They were just closing and it would have been picked up first thing in the morning so not in their way. This has happened before for me and many others. They essentially do not offer a Post Office for the community and the quicker they retire and allow someone with an interest in the business and the local community to take over, the better. Boycott this place if at all possible, if only Google allowed negative stars...
August 2023 by Hannah Eyles
As others have said, they don't take packages so essentially not a post office! Apparently they can't be taken off the list directing people there as a place to drop packages. Infuriating and a pointless trip. Wish I'd read the reviews first as clearly lots of people get caught out.
August 2023 by Giovanna Balducci
No stars!!!! Just went in today. I never learn. Such a rude woman. Been the same for years. Please someone else take over from them. Nightmare
June 2023 by Jade Lalor
Every time I attend the post man is rude and unprofessional. Refused to take a parcel because apparently had too many, even though it was 10am. There are always issues when I attend to return a parcel. They are either closed, when their opening times show open, don?t have stickers or just refuse to take parcels. We need a new post office in the area with polite, kind customer service. I really hope something changes, but judging by the reviews this is an ongoing thing, hopefully new management soon.
June 2023 by Gabrielle Ruddick
Very easy little post office stocking envelopes and lots of cards! No line and easy going straight forward staff.
