Outdoor Clothing And Equipment Shops in Richmond, Greater London

“I had an exceptional customer experience at Mountain Warehouse in Richmond in February and therefore, I had to share it! I was doing my last minute shopping before my skiing holiday and I found a perfect jacket in the shop but unfortunately, not in my size. Othman went above and beyond to assist me. He double checked their storage room and then he started checking other stores in London, as it was too late for delivery. When he found one on the system he first called the store and asked members of staff to keep the jacket for me. Although, I did not buy this jacket in the end (it was still too big), the overall experience made me feel like a valued customer. Othman was extremely helpful and friendly. Once again, thank you so much, Othman! I really appreciate the time and effort to help another person! I highly recommend this store and I will definitely come back for more!”

“Loved this store - there’s an older male member of staff possibly called Pete who was so helpful and guided me when buying a pair of walking boots - such a delight to get such good service and will buy my walking kit from you in future because of this !!”